Payment error:The Shopper IP is not valid

Hi there,

Thanks for reaching out to us!

Payment error:The Shopper IP is not valid

Could you please provide some more information about this error? For instance, is this the first time you’ve received this error message? Also, where did you see the error message?

PayPal requires merchants to capture and send the customer’s IP address, which can’t happen if the customer’s IP address has an invalid format.

If other customers managed to make purchases without this error, I suspect it might be related to the customer’s IP address.

hi this is the eorr i get this is 2checkout problem :
https://ibb.co/92mkcWZ

Hi,

Thanks for the screenshot. Since this is related to 2checkout and not PayPal I would suggest reaching out to them directly for further help with the error.

@noam69901 did you fix this issue? I am having the same error in my website.

Hi @sam-wa

Per the forum guidelines, would you please start your own topic?

As we quite often see issues that look similar in nature but have very different underlying causes. A topic per user helps us focus on your specific issue to get to the root cause for you quicker!