Payment Error: Payment error: Please check your credit card details (All Cards)

  • Resolved CarolLeung

    (@carolleung)


    5 years, 3 months ago

    The Authorize CIM plugin was working fine during March 2019, but now whatever correct credit card information you put in, it shows “Payment error: Please check your credit card details and try again.”

    I contacted Authorize.net and said they did not receive any process code errors or transactions on their side because and that it is a coding error. Since we never where able to press “Place order” anyways.

    Why are they saying the ALL credit card are invalid…I tried 7 different credit card numbers, mastercard, visa, and discover, even debit card…they all show “Payment error: Please check your credit card details and try again.” Yes, I typed them correctly, I retyped them like a hundred times including CVV.

    I won’t even go to merchant or gateway so Authorize.net cannot detect anything.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter CarolLeung

    (@carolleung)

    Plugin Authorcardpaysolutions (@cardpaysolutions)

    1 day, 15 hours ago
    From what you describe, it sounds like we are either receiving no response from Authorize.Net or the response is an error. Here are a few things to check:

    1) Check that you correctly entered your API Login ID and Transaction Key in the plugin settings. You can find a link to these under the “My Account” section in your Authorize.Net account. You might want to generate a new Transaction Key just to make sure.

    2) In the WP Admin, go to WooCommerce -> Status. Under the “Server environmment” heading, look for “Remote post” and make sure it has a green check mark. If this shows an error, you will have to work with your web host to resolve.

    3) Try logging into your Authorize.Net account and go to the “virtual terminal” and run a small transaction using a real card. If you receive an error doing this that means there is a setup issue between Authorize.Net and your merchant service provider.

    Let me know if any of these help identify the issue.
    ____________________________________________________________________________
    CarolLeung (@carolleung)
    11/28/2019 10:16 CST

    All three are correct

    1. API and Login transaction key matches Authorize.net (Plus it was working for over 6 months), suddenly stopped working

    2. Yes there is a check mark under Remote Post

    3. Ran a Virtual Terminal transaction with same card in Authorize.net account and it works

    but still testing stoneartgallery-us.com, and it still responds with Payment Error regardless ANY card (yes, they are all correct and verified)

    There is a test product I added in https://stoneartgallery-us.com/product/test100-2/

    Thread Starter CarolLeung

    (@carolleung)

    Nevermind, I switched to another Authorize.net plugin and works great. There wasn’t any issue with my merchant or gateway.

    I have exact same problem. Which plugin did you switch to? Thanks Carol!

    Ron

Viewing 3 replies - 1 through 3 (of 3 total)
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