Payment error for Shipping Label

Hello @subhajitwisdm,

Please contact us at Woo.com > My Account > Support. You may need to create an account before you can access that page.

We will be able to help you further there.

Thanks!

Hello @rajeshml,

I already contacted support in Woo.com twice before posting here, but haven’t received any communication from the support

Hey, @subhajitwisdm!

We do our best to reply to every ticket quickly, but sometimes we experience a bit of a backlog, which can cause slight delays, rest assured that our Happiness Engineer team is working hard to address your inquiry.

If you wish, you can share the ticket number and we can check to confirm we got the ticket.

Since your issue is regarding a paid feature, we need to handle it via email to ensure your privacy and security, as this is a public forum.

Have a wonderful day!

Hi,

I am contacting support from my-account in Woo.com since Thrusday ( 25th July ) last week. But not getting any reply or ticket number from Woo. Could you guide me if I doing anything wrong?

Hello @subhajitwisdm,

Could you please share details with us to track down your support request at Woo.com? Something like the description of the issue you shared in this box while contacting us? Your site address or Woo.com account username (if you are willing to)?

I would suggest submitting a new request via Woo.com?> My Account > Support in case previous one didn’t go through.

Looking forward to hearing from you soon.

Thanks!

Hello,

This is the support ticket number – 8550696. I haven’t heard back from the support team yet. could you please check it once?

Hey, @subhajitwisdm!

I checked the ticket and saw we replied a few minutes ago ??

Since the support will continue via email, I’ll close this thread, okay?

Please let us know if there’s anything else we can do to help or if you have any questions.

Have a wonderful day!

Hi,

I haven’t received the email. Could you please confirm again if it is sent or not?

Hi @subhajitwisdm,

I can confirm that the email was sent out from our system. You should be able to receive it in your registered email inbox. If you’re unable to find it, please be sure to check even your spam folder.

Let us know if you have any further questions.

I have checked the spam as well. But unable to find it. Can it be resent from your system? That will be so much helpful.

Hello @subhajitwisdm,

I was able to resend the email from our system. Please be sure to check the correct email you used to reach out from.

Thank you for your patience and understanding.

Thank you very much for the help. I have received the email and will communicating with the support team via that. You can close this thread for now.

Hi again @subhajitwisdm,

Glad to hear you received the email. We’re always happy to help you out!

WAS THERE ANY RESOLUTION?

Hello @violentwafflez,

If you are having a similar error “Payment failed – The transaction was declined. Please contact support quoting error RBLKLU”, please contact us at?Woo.com?> My Account > Support as this issue is related to your account. You may need to create an account before you can access that page.

If you need help with anything else, to align with?forum best practices, please create a separate thread so we can address your issue(s) separately.

Thanks for understanding!