payment doesn’t work and always remains the padlock with the spinning circle

Hello @wilky76

thank you for reaching out to us, we are here to help.
It looks like the PayPal button is being blocked by something to visualize on the checkout page.

The first thing I would do is to check for a plugin conflict.
You may want to perform a full conflict test to rule out eventual issues with the theme or a different plugin. We recommend temporarily activating the default theme Storefront and disabling all other plugins except for?WooCommerce and?PayPal Payments to see if the behaviour persists.

Here’s a guide that explains the steps in more detail: How to test for conflicts

Please let us know how this works out for you.

Kind regards,
Joost

hi, I tried now by first installing the Storefront theme, and then deactivating all plugins except WooCommerce and PayPal Payments: the problem remains
So how do I go about resolving?
Thank you

Hi @wilky76,

When clicking the button, there is a 403 error from your web server:

I suggest reaching out to your hosting provider so they can check if there is anything on your website blocking the WordPress REST endpoint, for example.
This could happen as a result of rewrite rules, among others.
If the host can’t find anything suspicious, please send us a copy of your WooCommerce system report from here:
https://paypal.inpsyde.com/docs/request-support/
Please include a link to this thread if you send a private message.
Thanks!

Kind regards,
Niklas

Hello,

since we did not receive any response or follow-up questions from you, we will assume you got this working to your requirements. If you still have any more questions for us, please open a new thread, because we will mark this one as resolved.

Kind regards,
Joost