Payment details

  • Resolved vuitmer

    (@vuitmer)


    4 years, 10 months ago

    Hi,

    First of all, thank you for the plugin.

    Second, after woocommerce last update, in the preview and the sent email by your plugin, payment instructions are not showing while on the original e-mail sent by woocommerce they show up.

    Regards

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author digamberpradhan

    (@digamberpradhan)

    Hi,
    Could you please provide me with more details – please.
    Where are the payment details not showing up ?
    For which e-mail(s) ?

    Thread Starter vuitmer

    (@vuitmer)

    Sorry for the lack of detail.

    What i noticed so far:

    – order on hold: direct bank transfer instructions or other payment type that requires instructions/details, that information doesn’t show up.

    – if the order is marked as completed and it has a tracking code, the tracking field appears on the order on hold, order processing emails.

    Hope it helps.

    • This reply was modified 4 years, 10 months ago by vuitmer. Reason: Incomplete statement
    Plugin Author digamberpradhan

    (@digamberpradhan)

    Hi @vuitmer

    The latest version of the plugin solves the issue for Payment Instructions not showing up for payments that have it.
    One thing to note is these will only show up for Orders that have used those particular payment methods.

    As for the Tracking Field and Tracking Code – the tracking code plugin probably looks at Order Status and not e-mail type – so tracking code would be added. It would not be good if our plugin changes order status every time we tested an e-mail.

Viewing 3 replies - 1 through 3 (of 3 total)
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