Payment button changes and payment fails when logged in as customer

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  • Plugin Support Syde Niklas

    (@niklasinpsyde)

    Hi @dmwc,

    The PayPal button with the email address is coming from the Vaulting feature.
    When Vaulting is enabled, PayPal attempts to save the payment method in the PayPal Vault after the payment.

    I haven’t seen this error AGREEMENT_ALREADY_CANCELLED before, but it suggests a potential problem with the billing agreement at PayPal.
    My suggestion would be to log in as the customer and then delete the saved payment method from the my-account section: https://woocommerce.com/document/woocommerce-paypal-payments/#manage-vault-tokens
    After the next payment, PayPal would attempt again to save the payment method in the Vault.

    The error INVALID_RESOURCE_ID may be related to the Vaulting process having failed unexpectedly and it could be helpful to get additional insight about this error from the PayPal MTS.
    But we would like to look into a copy of your system report, and the complete PayPal Payments log files.
    You can share these either here in the forums or privately with us from here:
    https://paypal.inpsyde.com/docs/request-support/
    https://woocommerce.com/document/woocommerce-paypal-payments/#get-help
    Please include a link to this thread when sending a private message.
    Thanks!

    Kind regards,
    Niklas

    Thread Starter dmwc

    (@dmwc)

    Hi Niklas,

    I just realized, I answered to the email not here ?? Sorry for the delay:

    AGREEMENT_ALREADY_CANCELLED

    Yes that actually works in my test account, but how can I log into customer accounts without changing their passwords?

    INVALID_RESOURCE_ID

    If this error is not related, we can skip that because this happened only one time. But nonetheless I sent you the reports.

    Many thanks!
    Dirk

    @dmwc there is a plugin called User Switching, which lets you switch into a users account – it adds a “switch to” under their name in the user list.

    Thread Starter dmwc

    (@dmwc)

    Thanks for the hint!

    Plugin Support Andreas W.

    (@aweissinpsyde)

    Hello,

    It has been quite some time since our last communication, so we will mark this thread as resolved. Please open a new thread if you are still facing issues or have questions that you need us to answer.

    Kind regards,
    Andreas

Viewing 5 replies - 1 through 5 (of 5 total)
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