PayFast ITN sent successfully, but order status not updating

  • Hi,

    I’m having a problem with my order status not updating. I’ve contacted PayFast and they confirmed that all the ITN’s were sent successfully on the first try. I’m getting the payment notification emails from PayFast, but my order status remains as “pending” which turns to “cancelled” after some time. Customers are correctly redirected to PayFast and returned to my site.
    Everything works perfect in sandbox mode. The order status is updated to “processing” and all the emails are triggered. It is only on the live side that my order status is not updated, hence no emails triggered, which is causing a lot of time consuming manual status updates.

    It seems to break down only on the live deployment. I have no idea if it is a PayFast plugin bug, or something else entirely. It is limited to the order status update only. Everything else works fine. PayFast sent me here to get the issue resolved.

    System info:
    WC Version: 3.6.5
    WP Version: 5.2.2
    PHP Version: 7.0.33
    MySQL Version: 5.6.41-84.1
    WooCommerce PayFast Gateway: by WooCommerce – 1.4.12
    OceanWP Version: 1.6.8

    Can someone please assist me with this issue?

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