• Resolved siggyve

    (@siggyve)


    Hi,

    When I create a manual order and send the order details to my customer to ask for the payment, then this link in the email does not contain my domain name.

    it only contains ?pay_for_order=true&key=wc_order_xxxxxxx#/order-pay/xxxxx/

    Also if I click in the manual order on the Customer Payment Page in the backend then I just end up on the WordPress Posts backend page.

    Any idea why this isn’t working anymore and how to fix it?

    Woocommerce system status:

    ` WordPress Environment</p> <p>WordPress address (URL): https://xxxxxxx<br>Site address (URL): https://xxxxxx<br>WC Version: 9.5.2<br>Legacy REST API Package Version: ? 1.0.4<br>Action Scheduler Version: ? 3.8.2<br>Log Directory Writable: ?<br>WP Version: ? 6.6.2 – There is a newer version of WordPress available (6.7.1)<br>WP Multisite: –<br>WP Memory Limit: 1 GB<br>WP Debug Mode: –<br>WP Cron: ?<br>Language: en_US<br>External object cache: – Server Environment</p> <p>Server Info: nginx/1.20.2<br>PHP Version: 7.4.33<br>PHP Post Max Size: 256 MB<br>PHP Time Limit: 60<br>PHP Max Input Vars: 10000<br>cURL Version: 8.5.0<br>OpenSSL/1.1.1w</p> <p>SUHOSIN Installed: –<br>MySQL Version: 8.0.31-google<br>Max Upload Size: 256 MB<br>Default Timezone is UTC: ?<br>fsockopen/cURL: ?<br>SoapClient: ?<br>DOMDocument: ?<br>GZip: ?<br>Multibyte String: ?<br>Remote Post: ?<br>Remote Get: ? 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The core version is 9.4.0<br>martfury-child/woocommerce/checkout/form-checkout.php version 3.5.0 is out of date. The core version is 9.4.0<br>martfury/woocommerce/checkout/form-coupon.php<br>martfury/woocommerce/checkout/form-login.php<br>martfury/woocommerce/checkout/terms.php<br>martfury/woocommerce/content-product.php<br>martfury/woocommerce/content-single-product.php<br>martfury/woocommerce/content-widget-product.php<br>/mnt/customers/customers-4/e73903b8-1225-4ddf-b3d0-46f3a23f46da/wp-content/wp-content/plugins/atum-multi-inventory/views/email-templates/email-mi-order-items.php<br>martfury/woocommerce/global/form-login.php<br>martfury/woocommerce/global/quantity-input.php<br>martfury/woocommerce/global/wrapper-end.php<br>martfury/woocommerce/global/wrapper-start.php<br>martfury/woocommerce/loop/add-to-cart.php<br>martfury/woocommerce/loop/orderby.php<br>martfury/woocommerce/loop/pagination.php<br>martfury/woocommerce/myaccount/form-login.php<br>martfury/woocommerce/myaccount/form-lost-password.php<br>martfury/woocommerce/myaccount/my-address.php<br>martfury/woocommerce/single-product/add-to-cart/external.php<br>martfury/woocommerce/single-product/add-to-cart/simple.php<br>martfury/woocommerce/single-product/add-to-cart/variable.php version 6.1.0 is out of date. 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The core version is 9.5.0<br>martfury/woocommerce/single-product/rating.php<br>martfury/woocommerce/single-product/related.php<br>martfury/woocommerce/single-product/review-meta.php<br>martfury/woocommerce/single-product/stock.php<br>martfury/woocommerce/single-product/tabs/tabs.php<br>martfury/woocommerce/single-product/up-sells.php<br>martfury/woocommerce/single-product-reviews.php</p> <p>Outdated Templates: ?</p> <pre class=”wp-block-code”><code> Learn how to update | Clear system status theme info cache</code></pre> <p>Admin</p> <p>Enabled Features: activity-panels<br>analytics<br>product-block-editor<br>coupons<br>core-profiler<br>customize-store<br>customer-effort-score-tracks<br>import-products-task<br>experimental-fashion-sample-products<br>shipping-smart-defaults<br>shipping-setting-tour<br>homescreen<br>marketing<br>mobile-app-banner<br>onboarding<br>onboarding-tasks<br>pattern-toolkit-full-composability<br>product-custom-fields<br>remote-inbox-notifications<br>remote-free-extensions<br>payment-gateway-suggestions<br>printful<br>shipping-label-banner<br>subscriptions<br>store-alerts<br>transient-notices<br>woo-mobile-welcome<br>wc-pay-promotion<br>wc-pay-welcome-page<br>launch-your-store</p> <p>Disabled Features: product-data-views<br>experimental-blocks<br>coming-soon-newsletter-template<br>minified-js<br>product-pre-publish-modal<br>settings<br>async-product-editor-category-field<br>product-editor-template-system<br>blueprint<br>reactify-classic-payments-settings<br>use-wp-horizon<br>add-to-cart-with-options-stepper-layout</p> <p>Daily Cron: ? Next scheduled: 2025-01-18 10:57:12 +01:00<br>Options: ?<br>Notes: 44<br>Onboarding: completed Action Scheduler</p> <p>Canceled: 22<br>Oldest: 2024-12-19 12:06:58 +0100<br>Newest: 2025-01-09 19:13:19 +0100</p> <p>Complete: 37,918<br>Oldest: 2024-12-19 12:06:50 +0100<br>Newest: 2025-01-17 16:53:15 +0100</p> <p>Failed: 13,672<br>Oldest: 2024-08-15 14:11:17 +0200<br>Newest: 2025-01-17 14:34:52 +0100</p> <p>Pending: 15<br>Oldest: 2025-01-17 17:03:52 +0100<br>Newest: 2026-01-01 00:00:01 +0100 Status report information</p> <p>Generated at: 2025-01-17 16:56:39 +01:00<br>`

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support shahzeen(woo-hc)

    (@shahzeenfarooq)

    Hi there!

    I’ve tried replicating the issue on my site by creating a test order, and I can see the domain URL appearing correctly on my end. I wasn’t able to replicate the issue. Also, regarding the issue where the Customer Payment Page in the backend redirects to the WordPress posts page, It seems like there might be some settings or a plugin on your site causing this issue.

    To troubleshoot further, could you please first update your WordPress to the latest version? I would recommend creating a staging site, then updating WordPress to the latest version. After that, try re-saving your site’s permalinks by going to Settings > Permalinks and saving the settings without making any changes.

    If you still face the same issue, performing a complete conflict test could be the best next step here:?https://woocommerce.com/document/woocommerce-self-service-guide/#plugin-and-theme-conflicts

    Let me know how that goes.

    Thread Starter siggyve

    (@siggyve)

    Hi,

    Thanks for your reply.

    I have updated everything and also checked out the permalinks but nothing has improved the situation.
    After further investigation I noticed that the function get_checkout_payment_url is getting the wrong url from somewhere

    /**
    * Generates a URL so that a customer can pay for their (unpaid - pending) order. Pass 'true' for the checkout version which doesn't offer gateway choices.
    *
    * @param bool $on_checkout If on checkout.
    * @return string
    */
    public function get_checkout_payment_url( $on_checkout = false ) {
    $pay_url = wc_get_endpoint_url( 'order-pay', $this->get_id(), wc_get_checkout_url() );

    if ( $on_checkout ) {
    $pay_url = add_query_arg( 'key', $this->get_order_key(), $pay_url );
    } else {
    $pay_url = add_query_arg(
    array(
    'pay_for_order' => 'true',
    'key' => $this->get_order_key(),
    ),
    $pay_url
    );
    }

    return apply_filters( 'woocommerce_get_checkout_payment_url', $pay_url, $this );
    }

    This is the relevant code that should create the url.
    Furthermore the structure of the payment link also seems to be a bit off, have tried to manually manipulate it to get to the payment page but haven’t been successful as of yet (tried both as admin and non logged in user).

    Example of what is currently as link:

    ?pay_for_order=true&key=wc_order_bCsm1p4tDAITU#/order-pay/6213160117122/

    From information I can find online I get the impression that the order seems wrong, shouldn’t the /order-pay/<order id>/ be before the pay_for_order?

    Have also tried to disable several plugins that could have an effect into this but nothing gave any difference.

    I know that this worked in the past, but it’s already weeks, perhaps months ago since it was last used.

    Any further ideas?

    Thanks

    Plugin Support Mahfuzur Rahman(woo-hc)

    (@mahfuzurwp)

    Hi @siggyve,

    Thank you for the detailed explanation and code reference—it’s really helpful in understanding the issue.

    To investigate further, could you please provide the following:

    1. Your site address (URL).

    2. Any fatal error logs that may help pinpoint the problem. You can find these under WooCommerce → Status → Logs. You can paste it via https://gist.github.com/ and send the link here.

    Additionally, I noticed that your WordPress installation is running an earlier version. Please upgrade to the latest version of WordPress, as this could resolve the issue or ensure compatibility with the latest WooCommerce features.

    Once you’ve provided this information, we can take a closer look. Let us know how it goes!

    Plugin Support Feten L. a11n

    (@fetenlakhal)

    Hi,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

Viewing 4 replies - 1 through 4 (of 4 total)
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