Pay later – Pay in 3 message is not showing on single product

Hi @designtwo2,

Is the single product page built with a third-party page builder, by chance?
Also, is it only the messaging that doesn’t load or also the smart buttons?

The message customization is also not visible within the WooCommerce settings.

In the latest update 2.0, the Pay Later configuration was moved into a new Pay Later tab: https://woocommerce.com/document/woocommerce-paypal-payments/#pay-later-tab

To better judge this, could you please share with us a link to your site or better a copy of your WooCommerce system report?
The system report can be accessed from here:
WooCommerce > Status > Get system report > Copy for support
Thanks!

Kind regards,
Niklas

Hi Niklas

Thank you for your reply.

Please see comments below:

Is the single product page built with a third-party page builder, by chance? – No

Also, is it only the messaging that doesn’t load or also the smart buttons? – Only the messaging not visible. The products on the site are variable products – so the buttons are visible once the user has selected their various product options.

The message customization is also not visible within the WooCommerce settings.
In the latest update 2.0, the Pay Later configuration was moved into a new Pay Later tab: https://woocommerce.com/document/woocommerce-paypal-payments/#pay-later-tab – I have updated the plugin but messaging tab still not visible.

To better judge this, could you please share with us a link to your site or better a copy of your WooCommerce system report? – Can I send System Report through to you privately?

Thank you

Hi @designtwo2,

The Pay Later features including the new settings tab are only loaded when your WooCommerce store location is set to an eligible country: https://woocommerce.com/document/woocommerce-paypal-payments/#pay-later-eligibility
Otherwise, the settings are automatically hidden.
But you can send us a private message with a copy of your system report from here as it helps us better understand the site configuration: https://paypal.inpsyde.com/docs/request-support/
Please include a link to this thread, so the team can keep track of it.
Thanks!

Kind regards,
Niklas

We have not heard back from you in a while, so I’m marking this thread as resolved.
Hopefully, the information about the eligibility for Pay Later was cleared up for you.
If you have any further questions, please feel free to reopen this topic or create a new one.
Thanks!

Kind regards,
Niklas