Past due actions in action scheduler

Hello layerslearning,

Thank you for contacting WooCommerce support.

I understand you’re seeing past-due actions in the action scheduler after updating WooCommerce to 9.5.2, and your customers are encountering 400 errors that may be affecting purchases.

Please share a screenshot of the past-due actions.
Additionally, provide your site’s System Status Report from WooCommerce > Status by selecting Get System Status Report and Copy for support.
After paste it here in a Code block so I can assist you better.

Once I have more information, I will be in a better position to assist you further.

Best regards.

Here is a screenshot of the action scheduler:

https://drive.google.com/file/d/17f8mMse-D20Gc9S67xRZ4zK–bdjEk3a/view?usp=sharing

I also got this info from my web hosts’ support.

Checking the error log, I found out that the error is due to the Stripe
Payment Plugin for WooCommerce plugin that has issues with the
“eh_stripe_pay_token” key it is using. Please see the related error log
entry below for more details:

2025/01/11 09:11:49 [error] 20200#20200: *2823660 FastCGI sent in stderr:
“PHP message: PHP Warning:? Undefined array key “eh_stripe_pay_token” in
/home/wp_3wwgvh/layers-of-learning.com/wp-content/plugins/payment-gateway-stripe-and-woocommerce-integration/includes/class-stripe-api.php
on line 742″ while reading response header from upstream, client:
76.240.103.228, server:?layers-of-learning.com, request: “POST
/?wc-ajax=checkout HTTP/2.0″, upstream:
“fastcgi://unix:/var/run/nginx-dp-b55827a115_php_84_wp_3wwgvh.sock:”,
host: “layers-of-learning.com“, referrer:
“https://layers-of-learning.com/checkout/“

I have also started support help with the Stripe plugin, but the two issues might be related so I’m putting it here too.

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Next scheduled: 2025-01-13 16:26:44 -08:00<br>Options: ?<br>Notes: 147<br>Onboarding: completed Action Scheduler<br><br>Canceled: 1<br>Oldest: -0001-11-29 16:07:02 -0752<br>Newest: -0001-11-29 16:07:02 -0752<br><br>Complete: 75,778<br>Oldest: 2024-12-07 16:49:59 -0800<br>Newest: 2025-01-07 13:51:02 -0800<br><br>Failed: 332<br>Oldest: 2023-03-05 18:22:48 -0800<br>Newest: 2025-01-05 04:22:23 -0800<br><br>In-progress: 1<br>Oldest: –<br>Newest: –<br><br>Pending: 145<br>Oldest: 2025-01-07 13:52:16 -0800<br>Newest: 2025-02-04 07:25:46 -0800 Status report information<br><br>Generated at: 2025-01-12 10:47:24 -08:00<br>

Hi @layerslearning,

Thank you for sharing the details. It sounds like the accumulation of past-due scheduled actions and the checkout errors could be connected to a problem with WP-Cron or the Action Scheduler. Based on what you’ve shared, I recommend investigating whether WP-Cron or the Action Scheduler has stopped functioning.

To check if WP-Cron is running as expected, you can use a plugin like WP Crontrol. Once installed, navigate to Tools > Cron Events in your admin dashboard and check the “Next Run” column for upcoming scheduled tasks. If the dates seem outdated, WP-Cron might be disabled or blocked.

For the Action Scheduler, go to Tools > Scheduled Actions and review the “Completed” actions tab, sorting by the most recent scheduled date. Compare this date with the WP-Cron logs to see which system is encountering issues. If WP-Cron is blocked, it may be due to a fatal error caused by a specific job in the queue, leading it into an endless loop. You can check for related errors in WooCommerce > Status > Logs, looking for any fatal errors that align with when the issue began.

If the issue seems tied to the Stripe Payment Plugin for WooCommerce plugin, as the error log suggests, it’s best to continue working with their support team to resolve the undefined eh_stripe_pay_token key issue. You may also want to temporarily deactivate the plugin and test whether the Action Scheduler resumes processing tasks. Additionally, updating all plugins and themes may help if a fix has already been applied.

If you suspect server limitations are contributing to the issue, contacting your hosting provider for further assistance may also help.

For more detailed troubleshooting guidance on Action Scheduler and WP-Cron, you can refer to this guide: https://woocommerce.com/document/subscriptions/develop/complete-guide-to-scheduled-events-with-subscriptions/.

I hope this helps, let us know if you have any more questions.