Passwords getting all messed up

  • Hello, I have a problem with my users passwords, they cannot stop getting messed up.

    The problem is quite inconsistent, sometimes it appears, sometimes it doesn’t.
    I’m using Project Panorama (paid), and in its login page is where the problem happens. Here’s what happens:

    1st attempt to login: User and Password wrote correctly. Doesn’t login and doesn’t display error message.

    2nd attempt to login: I write User correctly and add an extra character to the password. It logins.

    3rd attempt to login: I write User and password correctly. It gets in.

    4th attempt to login: I write User and password correctly and doesn’t get in.

    We have tried resenting the users passwords but most of the times we have the error… adding the extra character seems to solve that. It isn’t good as I need consistency in the platform for people to be able to login smoothly.

    Any ideas what I could check?

Viewing 2 replies - 1 through 2 (of 2 total)

  • Hello Karla,

    We got your support ticket and are looking into what might be going on. You’ll get an e-mail response from us through the support desk shortly.

    Best
    -Ross

    Thread Starter kalcantar

    (@kalcantar)

    Hi Ross,

    I got excited with your response and haven’t received any email from the support desk. :C

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Passwords getting all messed up’ is closed to new replies.

Tags