Password reset throwing errors

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support RegistrationMagic Support

    (@registrationmagicsupport)

    Hi @kthorjensen,

    Could you please provide us the exact error messages you are seeing so we can have more information to look into the issue.

    Thread Starter kthorjensen

    (@kthorjensen)

    Clicking password reset link from email brings to password reset screen (with info. subdomain for some reason that I still cannot locate)

    Choosing a new password successfully saves the new PW in the database but gives error to user:

    “The password reset link you clicked is invalid. You can paste the security token from your email below to proceed with password reset.”

    Entering security token gives error:

    “The security token you entered is invalid. Please make sure you copied complete text string. You can try pasting again or restart password reset process.”

    Plugin Support RegistrationMagic Support

    (@registrationmagicsupport)

    Hi @kthorjensen,

    The password reset process is working fine on our testing servers. Could you please recheck this with all other plugins on your site deactivated. This could be a conflict with another plugin on the site.

    Plugin Support RegistrationMagic Support

    (@registrationmagicsupport)

    Hi @kthorjensen,

    Were you able to recheck this issue with all other plugins deactivated?

    Plugin Support RegistrationMagic Support

    (@registrationmagicsupport)

    Due to lack of further response, we are closing this topic.

Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘Password reset throwing errors’ is closed to new replies.