Password Reset Redirect Loop

  • Resolved cmullins94

    (@cmullins94)


    10 months ago

    Running into an issue with users trying to reset their password, and the link they receive in the email redirects them back to the same page, asking them to enter their email address to receive an email link, which puts them in an infinite loop.

    Not sure exactly when this became an issue, but we just noticed it today. It used to function properly.

    I DO have “Redirect Default WordPress Pages” enabled in the PMS settings, and the Password Reset page is set to the correct page containing the [pms-recover-password]?shortcode.

    Anyone else experienced this? Fixes?

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support alexandrubodea

    (@alexandrubodea)

    Hi @cmullins94,

    1. Could you please go to your site’s Dashboard -> Plugins -> Installed Plugins -> and send a full screenshot with everything you have installed related to Paid Member Subscriptions (make sure the plugin version can be seen)?
    2. Could you please go to your site’s Dashboard -> Paid Member Subscriptions -> Settings -> General -> and send a full screenshot from there (please make sure all the settings from that page can be seen)?
    3. Could you please go to your site’s Dashboard -> Paid Member Subscriptions -> E-Mails -> Member Emails -> and send a full screenshot from there (please make sure all the settings from that page can be seen, especially the Recover Password Email template)?

    You can use a site like https://snipboard.io/ to share the screenshots.

    Best regards,

Viewing 1 replies (of 1 total)
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