Password reset not working for users

Hi,

We understand the urgency of the password reset issue. This problem often occurs due to security plugins, server caching, or browser caching. We recommend temporarily disabling any security plugins and clearing both your server and browser cache before testing again. This should help resolve the issue. Let us know if the problem persists, and we’ll be happy to assist further.

Regarding the second issue, we are actively working on updates and will be live again soon. We appreciate your patience and remain committed to ensuring a smooth experience for all users. Let us know if you need any further assistance.

Thank you,
Pie Register Support.

I’ve deactivated Wordfence and cleared the cache everywhere and the problem persists. For now I’ve switched my lost password page and the following steps to another registration plugin that has also always been on my site which works fine after some tweaking to urls etc. so I have some usability back for my users (although the UI isn’t as good for the other plugin as yours). I will try deactivating all other plugins etc to see if there is a conflict elsewhere when I get the time, although I have not added any new plugins to the site in months.

Hi,

Thank you for reaching out. We understand how frustrating this issue can be. Since deactivating Wordfence and clearing the cache did not resolve the problem, we recommend checking for any conflicts with other plugins or your theme.

If the issue persists, please share a screenshot of the error message or any relevant logs. This will help us diagnose and assist you more effectively.

Thank you,
Pie Register Support.

Hi,

We haven’t heard back from you in a while, so we are going to mark this thread as resolved. You can always raise a new one or continue this one if you need any further assistance.

Thank you,
Pie Register Support.