Password Reset Not Working

Customers are not receiving password reset emails

We have gone through all troubleshooting steps. Check DNS records (ok), check WP Mail SMTP settings (ok) and check email Logs (which work, except for password resets). Also turned on and off cache.

Also we tested both the Native WP outgoing settings with RM and the Outgoing Relay SMTP settings, which I did through Google Workspace.

#1 Initial issue was that the default link created by the RM shortcode put the users into a loop, click on ‘lost my password’ and it just redirects back to the same page. To avoid this, I hid the RM link with CSS

.rm_forgot_pass {
display: none;
}

and added my own link with Elementor. This solved the issue.

I checked the Woocommerce Account Endpoints page and it has the password page as ‘lost-password’ – not sure if that is clashing with anything but worth mentioning.

But once we were on the Password Reset page (auto created by RM), each time say ‘Forgot Password’, the User never gets any email. This is only with this page, all other Woocommerce emails and site emails are working. It feels like the issue is plugin specific. Please help, thank you.

• This topic was modified 8 months, 2 weeks ago by lv8webdesign.
• This topic was modified 8 months, 2 weeks ago by lv8webdesign.

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