Password reset not working

Hello,
I have a problem with the Ultimate Member Plugin.

I tried it with various browsers and multiple accounts.

The problem is, that if a user wants to reset his password because he lost it, he gets an email with a reset link.

This link is not valid and it says in it:
?act=reset_password&hash%xxxxxxxxxxx%5D%5Bno_password_reset%5D%5B0%5D=Für diesen Benutzer ist es nicht erlaubt, das Passwort zurückzusetzen.&&user_id=52

In english it says that this user is not permitted to reset his password.
If I click on it the form then says:

‘The link is not valid’

I have deactivated all caching and security plugins.

There is no cookie set as it should be, but I think I have no plugins that can block or block cookies.

My plugins are:
-> BackWPup
-> Contact Form 7
-> Cookie Notice
-> Defender (deactivated for testing)
-> Disable Blogging
-> Duplicator
-> a self written plugin that also uses cookies
-> Elementor and essential Addons
-> Hummingbird (deactivated for testing)
-> Make tables responsive
-> Manage Notification E-Mails
-> Plugins Garbage Collector
-> Smush (deactivated for testing)
-> Ultimate Member
-> User Role Editor
-> White Label CMS
-> WP Mail SMTP

I hope you guys can help me

• This topic was modified 4 years, 6 months ago by kenglisch.
• This topic was modified 4 years, 6 months ago by Steven Stern (sterndata).

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