Password Reset Not Working

  • Resolved joelworsham

    (@joelworsham)


    6 years, 9 months ago

    When attempting to reset the password, it hangs for a while (probably 15 second timeout) and then eventually gives up and gives me the error: “The email could not be sent.
    Possible reason: your host may have disabled the mail() function.”

    We tested and it does work when SparkPost is disabled. SparkPost is otherwise working fine. I just sent a test email and it worked.

    Some info:

    Multisite
    Wordpress latest version (4.9.4)
    SparkPost latest version (3.1.0)

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Contributor rajuru

    (@rajuru)

    @joelworsham
    As the test email works, I’m suspecting there might be other plugins intercepting your password reset. Can you check if you’ve other plugins that may possibly do it?

    Also, if you’ve enabled email logging in SparkPost plugin, please check whether something is useful there.

    Thread Starter joelworsham

    (@joelworsham)

    Thanks for the response.

    Oddly enough, deactivating SparkPost and then reactivating it seems to have fixed the issue. I have no idea why!

    Thanks again for your time.

Viewing 2 replies - 1 through 2 (of 2 total)
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