Password reset link not working

  • Resolved anukumar83

    (@anukumar83)


    3 years, 10 months ago

    Hi,

    One of my user tried to reset the password by clicking ‘Forgot Password’ link in my website. He has entered his email id and he received an email to reset the password. When clicking the link a warning message appears ‘\password-reset\?act=reset_password&&hash=G1HKxruJgX2txUsRVnn3&&user_id=21’ and an error shown ‘The system cannot find the file specified’ in Outlook.

    I’ve upgraded the plugin also.

    Thanks,
    Anu

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Contributor Champ Camba

    (@champsupertramp)

    Hi @anukumar83

    Please check this doc explaining how to fix the Password Reset link issue:
    https://docs.ultimatemember.com/article/1518-password-reset-doesnt-work

    Regards,

    Thread Starter anukumar83

    (@anukumar83)

    Hi Champ,

    It is not working.

    /password-reset/?act=reset_password&hash=tsYkq1Fic7N1yj8Hnxob&user_id=242

    This is the exact link in the ‘Reset Password’ button. The link seems to be incomplete without website address.

    please help me

    Thanks

    Thread Starter anukumar83

    (@anukumar83)

    I just disabled the cache for this plugin

    Plugin Contributor Champ Camba

    (@champsupertramp)

    Hi @anukumar83

    Did you assign the Password Reset page in the UM Page Settings?

    Please go to WP Admin > Ultimate Member > Settings > Pages > see “Password Reset page”.

    Regards,

    Thread Starter anukumar83

    (@anukumar83)

    Hi Champ,

    The issue is resolved after I included our website URL in Ultimate Member -> Settings -> Email Tab -> Password Reset Email link -> modified in “Message Body” .

    But in the editor the text is white, if i do ‘Select All’ then the texts are visible. I upgraded the WordPress version to 5.7 and still it is same. Seems there is a bug in Ultimate member plugin.

    can you help me?

    Thanks,
    Anu

    Plugin Contributor Champ Camba

    (@champsupertramp)

    Hi @anukumar83

    Could you please send here the Email template in text format? Enclose it with ` before and after the template so that the format will look like this

    This is a sample text

    Regards,

    • This reply was modified 3 years, 10 months ago by Champ Camba.
    • This reply was modified 3 years, 10 months ago by Champ Camba.
    • This reply was modified 3 years, 10 months ago by Champ Camba.
    • This reply was modified 3 years, 10 months ago by Champ Camba.
    Thread Starter anukumar83

    (@anukumar83)

    Hi,

    Here is the Email template

    <div style="max-width: 560px;padding: 20px;background: #ffffff;border-radius: 5px;margin:40px auto;font-family: Open Sans,Helvetica,Arial;font-size: 15px;color: #666;">

	<div style="color: #444444;font-weight: normal;">
		<div style="text-align: center;font-weight:600;font-size:26px;padding: 10px 0;border-bottom: solid 3px #eeeeee;">{site_name}</div>
		
		<div style="clear:both"></div>
	</div>
	
	<div style="padding: 0 30px 30px 30px;border-bottom: 3px solid #eeeeee;">

		<div style="padding: 30px 0;font-size: 24px;text-align: center;line-height: 40px;">We received a request to reset the password for your account. If you made this request, click the link below to change your password:</div>

		<div style="padding: 10px 0 50px 0;text-align: center;"><a href="https://mywebsite.com{password_reset_link}" style="background: #555555;color: #fff;padding: 12px 30px;text-decoration: none;border-radius: 3px;letter-spacing: 0.3px;">Reset your password</a></div>
		
		<div style="padding: 15px;background: #eee;border-radius: 3px;text-align: center;">If you didn't make this request, ignore this email or <a href="mailto:{admin_email}" style="color: #3ba1da;text-decoration: none;">report it to us</a>.</div>
		
	</div>
	
	<div style="color: #999;padding: 20px 30px">
		
		<div style="">Thank you!</div>
		<div style="">The <a href="{site_url}" style="color: #3ba1da;text-decoration: none;">{site_name}</a> Team</div>
		
	</div>

</div>
    Plugin Contributor Champ Camba

    (@champsupertramp)

    Hi @anukumar83

    Sorry for the late response.

    Could you please try this with the changes to font color?

    <div style="max-width: 560px;padding: 20px;background: #ffffff;border-radius: 5px;margin:40px auto;font-family: Open Sans,Helvetica,Arial;font-size: 15px;color: #999 !important;">

	<div style="color: #444444;font-weight: normal;">
		<div style="text-align: center;font-weight:600;font-size:26px;padding: 10px 0;border-bottom: solid 3px #eeeeee;">{site_name}</div>
		
		<div style="clear:both"></div>
	</div>
	
	<div style="padding: 0 30px 30px 30px;border-bottom: 3px solid #eeeeee;">

		<div style="padding: 30px 0;font-size: 24px;text-align: center;line-height: 40px;">We received a request to reset the password for your account. If you made this request, click the link below to change your password:</div>

		<div style="padding: 10px 0 50px 0;text-align: center;"><a href="https://mywebsite.com{password_reset_link}" style="background: #555555;color: #fff;padding: 12px 30px;text-decoration: none;border-radius: 3px;letter-spacing: 0.3px;">Reset your password</a></div>
		
		<div style="padding: 15px;background: #eee;border-radius: 3px;text-align: center;">If you didn't make this request, ignore this email or <a href="mailto:{admin_email}" style="color: #3ba1da;text-decoration: none;">report it to us</a>.</div>
		
	</div>
	
	<div style="color: #999;padding: 20px 30px">
		
		<div style="">Thank you!</div>
		<div style="">The <a href="{site_url}" style="color: #3ba1da;text-decoration: none;">{site_name}</a> Team</div>
		
	</div>

</div>

    Paste the above code as text in the template editor.

    Regards,

    Plugin Contributor Champ Camba

    (@champsupertramp)

    Hi @anukumar83

    ..This thread has been inactive for a while so we’re going to go ahead and mark it Resolved.

    Please feel free to re-open this thread by changing the Topic Status to ‘Not Resolved’ if any other questions come up and we’d be happy to help. ??

    Regards,

Viewing 9 replies - 1 through 9 (of 9 total)
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