Password Reset Link leads to lost password page (Manual Reset works)

Hi J?rg,

Thank you for reaching out!

From what you have described, it seems that the user-generated password reset link is not functioning as expected, while the admin-generated link is working fine. You’ve also observed that the admin-generated link includes the username, while the user-generated one does not, is this correct?

In a typical setup, both the user and admin-generated password reset links should function the same way. They should both lead the user to a page where they can enter a new password directly.

What you are experiencing could be the cause of a theme/plugin conflict, however before suggesting a full conflict test, I’d like to take a closer look at your sites current environment to see if anything there may help us identify what may be causing the issue.

Please can you share a copy of your sites System Status Report which you can find by navigating to WooCommerce?→?Status. Select?Get system report?and then?Copy for support. Once you have this, please share the results with us here.

Cheers!

Hello Roxy,

thanks for your reply. That is exactly correct.

I will run a plugin/theme conflict test, but I need to find a slot at night since the store is online and orders are coming in. In the meantime, you can find the system report below.

Thanks and best regards
J?rg

WordPress Environment

WordPress address (URL): https://seeburger-shop.de
Site address (URL): https://seeburger-shop.de
WC Version: 7.8.2
REST API Version: ? 7.8.2
WC Blocks Version: ? 10.2.4
Action Scheduler Version: ? 3.5.4
Log Directory Writable: ?
WP Version: 6.2.2
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: de_DE
External object cache: –

Server Environment

Server Info: Apache
PHP Version: 8.0.27
PHP Post Max Size: 100 MB
PHP Time Limit: 300
PHP Max Input Vars: 1000
cURL Version: 8.0.1
OpenSSL/1.1.1t

SUHOSIN Installed: –
MySQL Version: 5.7.26-29-log
Max Upload Size: 100 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

Database

WC Database Version: 7.8.2
WC Database Prefix: wp_5djaj7f5na_
Datenbank-Gesamtgr??e: 100.91MB
Datenbank-Datengr??e: 69.40MB
Datenbank-Indexgr??e: 31.51MB
wp_5djaj7f5na_woocommerce_sessions: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_5djaj7f5na_woocommerce_api_keys: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_5djaj7f5na_woocommerce_attribute_taxonomies: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_5djaj7f5na_woocommerce_downloadable_product_permissions: Daten: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_5djaj7f5na_woocommerce_order_items: Daten: 0.34MB + Index: 0.14MB + Engine InnoDB
wp_5djaj7f5na_woocommerce_order_itemmeta: Daten: 4.39MB + Index: 3.94MB + Engine InnoDB
wp_5djaj7f5na_woocommerce_tax_rates: Daten: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_5djaj7f5na_woocommerce_tax_rate_locations: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_5djaj7f5na_woocommerce_shipping_zones: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_5djaj7f5na_woocommerce_shipping_zone_locations: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_5djaj7f5na_woocommerce_shipping_zone_methods: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_5djaj7f5na_woocommerce_payment_tokens: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_5djaj7f5na_woocommerce_payment_tokenmeta: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_5djaj7f5na_woocommerce_log: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_5djaj7f5na_actionscheduler_actions: Daten: 1.02MB + Index: 0.52MB + Engine InnoDB
wp_5djaj7f5na_actionscheduler_claims: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_5djaj7f5na_actionscheduler_groups: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_5djaj7f5na_actionscheduler_logs: Daten: 0.41MB + Index: 0.31MB + Engine InnoDB
wp_5djaj7f5na_admin_columns: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_5djaj7f5na_commentmeta: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_5djaj7f5na_comments: Daten: 0.14MB + Index: 0.09MB + Engine InnoDB
wp_5djaj7f5na_duplicator_pro_entities: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_5djaj7f5na_duplicator_pro_packages: Daten: 2.02MB + Index: 0.02MB + Engine InnoDB
wp_5djaj7f5na_giftvouchers_activity: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_5djaj7f5na_giftvouchers_invoice_settings: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_5djaj7f5na_giftvouchers_list: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_5djaj7f5na_giftvouchers_setting: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_5djaj7f5na_giftvouchers_template: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_5djaj7f5na_links: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_5djaj7f5na_login_redirects: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_5djaj7f5na_options: Daten: 4.03MB + Index: 0.19MB + Engine InnoDB
wp_5djaj7f5na_postmeta: Daten: 9.42MB + Index: 9.63MB + Engine InnoDB
wp_5djaj7f5na_posts: Daten: 4.27MB + Index: 0.61MB + Engine InnoDB
wp_5djaj7f5na_redirects: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_5djaj7f5na_snippets: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_5djaj7f5na_storeabill_documentmeta: Daten: 2.52MB + Index: 2.02MB + Engine InnoDB
wp_5djaj7f5na_storeabill_documents: Daten: 0.30MB + Index: 0.19MB + Engine InnoDB
wp_5djaj7f5na_storeabill_document_itemmeta: Daten: 5.52MB + Index: 6.00MB + Engine InnoDB
wp_5djaj7f5na_storeabill_document_items: Daten: 1.52MB + Index: 0.56MB + Engine InnoDB
wp_5djaj7f5na_storeabill_document_noticemeta: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_5djaj7f5na_storeabill_document_notices: Daten: 0.19MB + Index: 0.05MB + Engine InnoDB
wp_5djaj7f5na_storeabill_journals: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_5djaj7f5na_termmeta: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_5djaj7f5na_terms: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_5djaj7f5na_term_relationships: Daten: 0.05MB + Index: 0.02MB + Engine InnoDB
wp_5djaj7f5na_term_taxonomy: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_5djaj7f5na_usermeta: Daten: 2.38MB + Index: 2.92MB + Engine InnoDB
wp_5djaj7f5na_users: Daten: 0.09MB + Index: 0.05MB + Engine InnoDB
wp_5djaj7f5na_vi_wbe_history: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_5djaj7f5na_wc_admin_notes: Daten: 0.05MB + Index: 0.00MB + Engine InnoDB
wp_5djaj7f5na_wc_admin_note_actions: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_5djaj7f5na_wc_category_lookup: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_5djaj7f5na_wc_customer_lookup: Daten: 0.11MB + Index: 0.06MB + Engine InnoDB
wp_5djaj7f5na_wc_download_log: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_5djaj7f5na_wc_order_coupon_lookup: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_5djaj7f5na_wc_order_product_lookup: Daten: 0.23MB + Index: 0.25MB + Engine InnoDB
wp_5djaj7f5na_wc_order_stats: Daten: 0.11MB + Index: 0.08MB + Engine InnoDB
wp_5djaj7f5na_wc_order_tax_lookup: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_5djaj7f5na_wc_product_attributes_lookup: Daten: 0.14MB + Index: 0.14MB + Engine InnoDB
wp_5djaj7f5na_wc_product_download_directories: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_5djaj7f5na_wc_product_meta_lookup: Daten: 0.11MB + Index: 0.17MB + Engine InnoDB
wp_5djaj7f5na_wc_rate_limits: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_5djaj7f5na_wc_reserved_stock: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_5djaj7f5na_wc_tax_rate_classes: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_5djaj7f5na_wc_webhooks: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_5djaj7f5na_woocommerce_gc_activity: Daten: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_5djaj7f5na_woocommerce_gc_cards: Daten: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_5djaj7f5na_woocommerce_gc_cardsmeta: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_5djaj7f5na_woocommerce_gzd_dhl_im_products: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_5djaj7f5na_woocommerce_gzd_dhl_im_product_services: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_5djaj7f5na_woocommerce_gzd_packaging: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_5djaj7f5na_woocommerce_gzd_packagingmeta: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_5djaj7f5na_woocommerce_gzd_shipmentmeta: Daten: 1.52MB + Index: 0.53MB + Engine InnoDB
wp_5djaj7f5na_woocommerce_gzd_shipments: Daten: 0.19MB + Index: 0.05MB + Engine InnoDB
wp_5djaj7f5na_woocommerce_gzd_shipment_itemmeta: Daten: 0.50MB + Index: 0.59MB + Engine InnoDB
wp_5djaj7f5na_woocommerce_gzd_shipment_items: Daten: 0.19MB + Index: 0.27MB + Engine InnoDB
wp_5djaj7f5na_woocommerce_gzd_shipment_labelmeta: Daten: 0.38MB + Index: 0.44MB + Engine InnoDB
wp_5djaj7f5na_woocommerce_gzd_shipment_labels: Daten: 0.11MB + Index: 0.03MB + Engine InnoDB
wp_5djaj7f5na_woocommerce_gzd_shipping_provider: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_5djaj7f5na_woocommerce_gzd_shipping_providermeta: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_5djaj7f5na_wpaas_activity_log: Daten: 0.19MB + Index: 0.00MB + Engine InnoDB
wp_5djaj7f5na_wpforms_entries: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_5djaj7f5na_wpforms_entry_fields: Daten: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_5djaj7f5na_wpforms_entry_meta: Daten: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_5djaj7f5na_wpforms_payments: Daten: 0.02MB + Index: 0.14MB + Engine InnoDB
wp_5djaj7f5na_wpforms_payment_meta: Daten: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_5djaj7f5na_wpforms_tasks_meta: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_5djaj7f5na_wpie_template: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_5djaj7f5na_wpmailsmtp_debug_events: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_5djaj7f5na_wpmailsmtp_tasks_meta: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_5djaj7f5na_wpml_mails: Daten: 25.52MB + Index: 0.00MB + Engine InnoDB
wp_5djaj7f5na_wt_abandonment_coupon: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_5djaj7f5na_wt_iew_action_history: Daten: 0.06MB + Index: 0.00MB + Engine InnoDB
wp_5djaj7f5na_wt_iew_cron: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_5djaj7f5na_wt_iew_ftp: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_5djaj7f5na_wt_iew_mapping_template: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_5djaj7f5na_yoast_indexable: Daten: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_5djaj7f5na_yoast_indexable_hierarchy: Daten: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_5djaj7f5na_yoast_migrations: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_5djaj7f5na_yoast_primary_term: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_5djaj7f5na_yoast_seo_links: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB

Post Type Counts

attachment: 252
custom_css: 1
document_template: 7
fpf_fields: 1
lion_badge: 1
nav_menu_item: 13
page: 23
post: 4
product: 64
product_variation: 929
revision: 326
shop_coupon: 1103
shop_order: 761
shop_order_refund: 2
wpforms: 3
wpgv_voucher_product: 1

Security

Secure connection (HTTPS): ?
Hide errors from visitors: ?

Active Plugins (38)

WP Sheet Editor - WooCommerce-Produkte: von WP Sheet Editor – 1.8.3
Admin Menu Editor: von Janis Elsts – 1.11
Classic Editor: von WordPress-Mitwirkende – 1.6.3
Classic Widgets: von WordPress-Mitwirkende – 0.3
Code Snippets: von Code Snippets Pro – 3.4.2
Conditional Menus: von Themify – 1.2.1
Content Control: von Code Atlantic – 1.1.10
WooCommerce Coupon Generator: von Jeroen Sormani – 1.2.0
Duplicator Pro: von Duplicator – 4.5.12
301 Redirects: von WebFactory Ltd – 2.73
OMGF: von Daan from Daan.dev – 5.6.0
Loco Translate: von Tim Whitlock – 2.6.4
Order Export & Order Import for WooCommerce: von WebToffee – 2.3.6
Password Protected: von WPExperts – 2.6.3.1
Product Labels For WooCommerce: von Lion Plugins – 1.0.0
YYDevelopment - Show Pages ID: von YYDevelopment – 1.5.5
Seitlicher WooCommerce-Warenkorb: von XootiX – 2.3
Page Builder by SiteOrigin: von SiteOrigin – 2.24.0
SiteOrigin Premium: von SiteOrigin – 1.46.0
SiteOrigin CSS: von SiteOrigin – 1.5.6
SiteOrigin Widgets Bundle: von SiteOrigin – 1.50.1
Advanced Editor Tools: von Automattic – 5.9.0
Title Remover: von WPGurus – 1.2.1
Import Export WordPress Users and WooCommerce Customers: von WebToffee – 2.4.1
Advanced Order Export For WooCommerce: von AlgolPlus – 3.4.0
Variation Swatches for WooCommerce: von Emran Ahmed – 2.0.24
WooCommerce PayPal Checkout Gateway: von WooCommerce – 2.1.3
Germanized für WooCommerce Pro: von vendidero – 3.7.1
Germanized für WooCommerce: von vendidero – 3.13.3
WP Menu Cart: von WP Overnight – 2.14.0
WooCommerce Store Credit: von Themesquad – 4.3.1
WooCommerce: von Automattic – 7.8.2
WP Mail Logging: von WP Mail Logging Team – 1.12.0
WP Mail SMTP: von WP Mail SMTP – 3.8.0
WP Rollback: von GiveWP.com – 1.7.3
WPForms: von WPForms – 1.8.2.1
Sequential Order Numbers for WooCommerce: von WebToffee – 1.5.2
Custom Product Tabs for WooCommerce: von YIKES
Inc. – 1.8.4

Inactive Plugins (4)

Frontend Reset Password: von WP Enhanced – 1.2.1
Minimal Coming Soon & Maintenance Mode: von WebFactory Ltd – 2.36
vendidero Helper: von vendidero – 2.2.1
WP Import Export Lite: von VJInfotech – 3.9.24

Dropin Plugins (2)

db-error.php: db-error.php
object-cache.php: object-cache.php

Must Use Plugins (2)

Object Cache Pro (MU): von Rhubarb Group – 1.18.2
System Plugin: von – 4.78.1

Settings

API Enabled: –
Force SSL: –
Currency: EUR (€)
Currency Position: right_space
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?
Enforce Approved Product Download Directories: –
HPOS feature screen enabled: –
HPOS feature enabled: –
Order datastore: WC_Order_Data_Store_CPT
HPOS data sync enabled: –

WC Pages

Shop-Basis: #80 - /shop/
Warenkorb: #81 - /warenkorb/
Kasse: #82 - /kasse/
Mein Konto: #83 - /mein-konto/
Allgemeine Gesch?ftsbedingungen: #87 - /agb/

Theme

Name: Bam
Version: 1.2.9
Author URL: https://themezhut.com/
Child Theme: ? – Wenn du WooCommerce mit einem Theme
das du nicht selbst entwickelt hast
an eigene Bedürfnisse anpasst
dann empfehlen wir die Verwendung eines Child-Themes. Siehe Wie du ein Child-Theme erstellst (engl.)

WooCommerce Support: ? Nicht deklariert

Templates

Overrides: –

Admin

Enabled Features: activity-panels
analytics
product-block-editor
coupons
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: core-profiler
minified-js
new-product-management-experience
product-variation-management
settings
async-product-editor-category-field

Daily Cron: ? Next scheduled: 2023-07-10 13:43:13 +00:00
Options: ?
Notes: 44
Onboarding: completed

Action Scheduler

Abgeschlossen: 290
Oldest: 2023-06-09 20:59:19 +0000
Newest: 2023-07-10 08:44:08 +0000

Fehlgeschlagen: 145
Oldest: 2023-02-18 01:00:06 +0000
Newest: 2023-07-08 13:39:36 +0000

Ausstehend: 13
Oldest: 2023-07-10 11:32:39 +0000
Newest: 2023-07-16 14:13:24 +0000

Store Credit

Prices entered with tax: yes
Show My Account: yes
Delete after use: no
Individual use: no
Include tax: yes
Apply to shipping: yes
Coupon code format: {coupon_code}
Overrides: -

Status report information

Generated at: 2023-07-10 11:32:55 +00:00
`

Hi J?rg,

Thanks for sharing the SSR, nothing unusual seems to be standing out there.

I will run a plugin/theme conflict test, but I need to find a slot at night since the store is online and orders are coming in

That sounds like a plan, please let us know how this goes.

Just to add?– you can clone your site to a staging environment and perform tests without modifying your live site or impacting customers by using the free?WP Staging?plugin.

Hope this helps!