Password Reset Link Invalid

Hello @thecab ,

Hope you’re doing well.

Thanks for your detailed explanation. We have recreated the entire issue ?on our end and it seems like a?small bug on our end.?I have already discussed and forwarded the issue to the dev team and they are?currently looking into the it. Since this is a?technical glitch, it might take the developers?some time to find a proper solution?for it. So, I would like to request you to be a little patient. As soon as they are done fixing the bug, we will update you on this.

Have a nice day.

Thank you.

Hello?@thecab?,
Hope you’re doing well.

Regarding the issue you mentioned, can you confirm if you have changed your Default Login URL from wp-login.php to something else? If you have done that, then that might be the reason you are facing this issue. If you have changed it to something else, then please set that custom URL via our filter hook. The hook is given below:

add_filter('eael/login-register/wp-login-url', function( $wp_login_url ){
    // Add your custom login page url here
    return site_url('/custom-login-url');
});

Please try this and check again with Login/Register form again.

Let us know how it goes.
Thank you.

Hi Oaurunima, I added the hook but the issue still persist as I explained earlier.

Hello?@thecab?,
Hope you’re doing well.

Your issue seems strange. Can you please share a step-by-step screen recording of the entire process of adding the hook on your site? That will help us check and understand if there have been any issues with the configuration process and assist you better.

Hope to hear from you soon.
Thank you.

Hello?@thecab?,
Hope you’re doing well.

We have not heard from you since our last conversation. Could you please let us know if you are still having this issue? So that we could try to solve your issue. We are waiting for your response.

Have a nice day.
Thank you.

Sorry for the delay, here is the screen recording link

https://www.loom.com/share/39fb5fa3996a4bf9a6d28c893cd5b84e?sid=0d6ee0d4-5f58-4e29-8459-8545f36d3479

Hello?@thecab?,
Hope you’re doing well.

Thanks for sharing the screen recording with us. While checking your recording we noticed that, in the hook you added '/login' for your return site URL. Check out screenshot here: https://d.pr/i/2CtQoT
You have to add your default wp-login page URL in this field. We have checked from the screen recording and we can see that you have made some changes to your default login URL.
For that, you need to add :
return site_url('/wp-login.php?xwplogin');

Please try this on your site and check again.

Let us know how it goes.
Thank you.

So I made the changes and it worked then, but it’s not working now. Currently, when you click the reset link from your email, the form doesn’t appear on the reset page.

Then again, when your login details are wrong, clicking the login button goes back to wp default login page.

Hi?@thecab

I hope you are fine today.

Sorry to hear about your inconvenience. For detailed troubleshooting purposes, we may need some information about your site, so can you please reach out to us?here?and share the details? Our team will take care of the rest.

Have a nice day.

Thank you.

Hello again?@thecab,

Hope you’re doing well.

We have not heard from you since our last conversation. Could you please let us know if you are still having this issue? So that we could try to solve your issue.

We are waiting for your response.

Thank you.

Yes the problem still persist.

When user enter wrong details and click the login button , they are automatically redirected to my custom wp login page instead of giving them wrong entry error.

Hi?thecab,
Greetings. I hope you are fine today.

Regarding your query, it seems a technical issue and need to check this with the help of our Dev Team. Sorry to hear about your inconvenience. For detailed troubleshooting purposes, we may need some information about your site, so can you please reach out to us?here?and share the details? Our team will take care of the rest.

Have a nice day.

Thank you.

Hello thecab,
Greetings! Hope you are doing well.

We haven’t received any updates regarding the issue mentioned earlier. Could you please let us know if the issue is still persists or not?

We would greatly appreciate an update.

Thank you.
Have a good day!

I have sent an email since, your bot has acknowledged but I haven’t gotten any reply yet. Meanwhile the problem still persist.

Hi thecab,
Thanks for your reply. It would be great if you could share the email address you used to create the topic so that I can check and find and assist you further.

Please feel free to reach out anytime you have issues or queries. We are always here to assist you.

Thanks and Regards.