Password Reset Link does not work

  • Resolved sonnenlanze

    (@sonnenlanze)


    1 year, 1 month ago

    Hello ??

    Originally I thought my issue would be resolved by the update that came this morning, but unfortunately it is not. The Password Reset Process does not work since the second latest update.

    I have a test user and initiated the Password Reset Process for the user (using “Forgot Password” link). So the user will go to this page: https://pferdekunde-online.de/reset-password/

    You can add the Username or the E-Mail Address and the customized E-Mail will be sent:

    https://snipboard.io/RcbmK6.jpg

    When the user clicks on the URL (or copy & pastes it into his browser), the key in the URL will just vanish and the user will see the original Reset Password-Screen instead of being told to enter a new password.

    Profile Builder Version 3.11.1
    I have a custom E-Mail set up (which works fine, as can be seen in the screenshot above) and Private Website is turned off.

    So it looks like the Website does not accept the key. What am I doing wrong here? Thanks for any hints.

    Kind regards,
    Sunny

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support alexandrubodea

    (@alexandrubodea)

    Hi @sonnenlanze,

    Thank you for the detailed explanation.

    Could you please send the PB settings? Please install the “Import and Export Settings Addon” from Profile Builder –> Add-ons. Then export your Profile Builder settings and send the file.

    Note:?Please send the PB settings file to the following address:?[email protected]

    Best regards,

    Thread Starter sonnenlanze

    (@sonnenlanze)

    I HAVE FOUND IT! ??

    Doing some settings on another Website in Yoast, I finally found the problem. In the Yoast-Settings “Advanced” you can set “redirect unknown parameters” to true. Obiously that removes the ?key… part in die URL.

    After I have turned that off, it works like a charm! ??

    You can also add exceptions. If you turn it on and add the “key” and “login” parameters, it will also work ??

    Maybe there should be a support info for that as I guess lots of people use Yoast together with Profil Builder ??

    Thanks a bunch!

    Sunny

Viewing 2 replies - 1 through 2 (of 2 total)
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