password reset issue

  • Resolved macpheek

    (@macpheek)


    5 months, 3 weeks ago

    Hi, when I try and fill out the password reset form as a customer, I see this message – ‘Password reset is not allowed for this user ‘. Please can you let me know how to fix this? I tried going into AAM–> Customer, but I can’t see any capabilities relating to password. Hope you can help

    The page I need help with: [log in to see the link]

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  • Plugin Author AAM Plugin

    (@vasyltech)

    @macpheek this sounds like an issue we had in a previous AAM version. Please make sure you are on at least AAM 6.9.29

    Thread Starter macpheek

    (@macpheek)

    that worked – thanks!

    Hi !
    I have AAM ?6.9.37 and I get the same issue when somebody wants to reset his password.
    When I deactivate AAM, it works again. But impossible for me to find in AAm where to correct this issue.

    Any Idea ?
    Thanks

    Laurent

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