Password reset form generates mail with high spam index

@pdoc,

I’ve never heard of our emails specifically having a high spam index. Can you quantify that in anyway? Wheres the documentation that shows why this is a high spam index?

I’d very much like to improve the content of that email as to lower that “spam index” rating but I need some data on what that means and what we’re doing incorrectly that causes it to rate high on the spam index.

Also, in 3.8.0 (currently in Alpha) we’ve reworked the email entirely so possible it’s a moot issue. The email is slightly different in it’s design and language. I’m not sure it would rank any differently, but I looked at password reset emails from a handful of popluar web applications and modled ours after that. so if ours is high than so are many others.

I’d appreciate some additional information to help improve the quality of the email though. Thanks!

Hi,
Thanks a lot for your prompt reply.
Actually, I am referring to a specific email, and I am not really sure it is sent by LifterLMS or by wordpress core functionalities.
This is really the reason for my inquiry here.
All what I can say is that, when users (students) try to reset their password, and an email is expected to be sent to them, they do not receive anything.
It happens only with users with an email account in microsoft’s domains (live, hotmail).
My server logs shows something like:

ECDHE-RSA-AES256-SHA384:256 CV=yes: SMTP error from remote mail server after pipelined MAIL FROM:<[email protected]> SIZE=4234: 550 SC-001 (BAY004-MC1F7) Unfortunately, messages from <myipaddress> weren't sent. Please contact your Internet service provider since part of their network is on our block list. You can also refer your provider to https://mail.live.com/mail/troubleshooting.aspx#errors.

Which means that my site sends the “password-reset” email, but it is blocked by microsoft, and part of the log entry is that the “span score” is 1.5 (spam score, not spam index, sorry for the mistake in my initial post).

I have contacted my service provider already, and the fix they provided so far didn’t have any effect.

Basically I am investigating this problem in three directions:
1. My hosting server – this is the most likely cause, but they say they already fixed it on their side
2. wordpress core functionality
3. LifterLMS

So I have no reason to believe this plugin has some responsibility, I am just inquiring to understand if it may be the case.

BR
Cristiano.

@pdoc,

I’m sorry to take the defensive as I generally have a lot of fingers pointed at me for not being omniscient. I try really hard to do things correctly. I honestly can’t find any evidence of a spam index message in what you provided here. To be, this looks very clearly to be an issue with your IP Address. But, again, if you can provide me a concrete example of why our password reset email scores high on a spam index (or a place where I can investigate documentation on what this spam index score is) I will work on addressing that.

I think that the best solution (this is what we do for our internal websites) is to take email sends into your own hands and use a transactional SMTP email service like MailGun or Mandrill. Here’s some more info from our help docs: https://lifterlms.com/docs/lifterlms-email-faqs/

Hope that helps,

Hi,
Thanks for your answer.
The article you pointed me to was exactly the information I needed to check.
“LifterLMS doesn’t send any mail, WordPress does.”
Just to reassure, I wasn’t pointing any finger at your plugin, and of course not at you ??
I am actually having a problem with this password reset mechanism, and I needed to confirm that it’s something inherent to wordpress core features and my hosting server.
I understand that LIfterLMS relies on wordpress, which in turn relies on the hosting server.
So I can eliminate possible causes of my problem and keep focusing on my server side.
BR
Cristiano.

@pdoc,

Hope that helps then!

Any other questions please let me know,