Password Reset Email Not Working, All Others Work

  • Resolved svoorhies

    (@svoorhies)


    4 years, 4 months ago

    I have configured and am receiving a variety of emails through Better Notifications for WP and all seem to be working except the ‘User Lost Password – For User’ email. I am assuming, based on the description in the documentation, this is email a user receives when they click to ‘Reset Password’ and receive an email with a link to do so?

    I have updated the format, enabled and saved the email and the system still sends the default WP email.

    I have completed the ‘How to receive the best support’ steps shown here and the default system email does show up in the email logs.

    Also, the confirmation email ‘Password Changed – For User’ once the user has reset their password is working correctly.

    The page I need help with: [log in to see the link]

Viewing 6 replies - 16 through 21 (of 21 total)

  • Hi;

    I have the same issue with buddyboss theme, only with ‘User Lost Password – For User’ email. It overwrite only the subject, but the body of the mail is the default wordpress reset email. Do you know what could be wrong?

    Plugin Author bnfw

    (@voltronik)

    Hi @diegoperez191213,
    This happens when another plugin, BuddyBoss in this case, is overriding the notification and BNFW isn’t able to override it afterwards.
    You’ll need to get in touch with them to see if they can help.

    Im having this issue,

    Im only using learndash, profile builder and all I get is the normal reset password from wordpress. I deactivated the profile builder but still the default email goes trough.
    Any ideas?

    Plugin Author bnfw

    (@voltronik)

    Hi @bttmrc,
    Similar to my reply above, this will be because of LearnDash or Profile Builder overriding BNFWs override, or preventing BNFWs override from sending. There is a Profile Builder add-on for BNFW which may help with this but I can’t comment on LearnDash unfortunately.

    Hi,

    I meant to come here yesterday with a follow up.
    The ‘issue’ was with Uncanny Owl Toolkit PRO.

    But my question is, isn’t there a way to make the ‘priority’ of BNFW higher or set something to make bnfw override everything?

    I really like your plugin and it would be great to use it for everything

    Plugin Author bnfw

    (@voltronik)

    Hi @bttmrc,
    In this case, I’d recommend reaching out to the plugin author of the Uncanny Owl Toolkit Pro plugin to see if they can help. They may have a filter to disable their version of the notification to allow BNFWs through.

Viewing 6 replies - 16 through 21 (of 21 total)
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