Password Reset

  • Resolved lobes06

    (@lobes06)


    1 year, 5 months ago

    I have UM installed on multiple sites. As of now, all of them, will no longer send the password reset email when requested. It still sends the registration approval emails, but not password reset.

    If it was just one of my sites, I would think it was a design issue, but all of them (different hosting providers) are experiencing the exact same thing.

    When I click on “Send password reset” from the default WordPress Users page, the email is sent fine. But not using the UM password reset form.

    Using the same config, they worked previously. Not sure if this is the latest version issue or something else. They are all running Version 2.6.11

    • This topic was modified 1 year, 5 months ago by lobes06.
Viewing 7 replies - 1 through 7 (of 7 total)
  • Thread Starter lobes06

    (@lobes06)

    Just to clarify:

    • User registration emails to both the Admin and User are sent and received just fine.
    • User (when approved or denied) to both Admin and User are sent and received just fine

    It is only the password reset emails that are not being sent. I simply don’t know where else to check.

    It is not just your sites. I have been trying to figure this out now for a month. It is exactly as you say. All other emails work fine, just not the password reset email.

    Thread Starter lobes06

    (@lobes06)

    My only option at this time is to point users the WordPress default password retrieval form:

    /wp-login.php?action=lostpassword

    That one still works fine, since the UM functionality no longer does.

    Thread Starter lobes06

    (@lobes06)

    This seems to have been resolved in Version 2.7.0 which was just released. Would have been nice to at least gotten an acknowledgement there was an issue.

    Not for everyone. I updated to version 2.7 and still have the same problem. The reset password email never get sent. I also run the WP Email Log Plugin which records All emails my website sends and it never records an UM reset password email.

    Plugin Support andrewshu

    (@andrewshu)

    Hello @lobes06

    Try to do a conflict test – https://docs.ultimatemember.com/article/96-how-to-do-a-plugin-theme-conflict-test.

    Regards.

    Plugin Support andrewshu

    (@andrewshu)

    Hi @lobes06

    This thread has been inactive for a while so we’re going to go ahead and mark it Resolved.

    Please feel free to re-open this thread if any other questions come up and we’d be happy to help. ??

    Regards

Viewing 7 replies - 1 through 7 (of 7 total)
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