Password recovery / change form

  • Resolved CamZL1

    (@danishhaidri)


    5 years ago

    A user with IP address (xxxxxxxx) has been locked out from signing in or using the password recovery form for the following reason: Used an invalid username ‘(xxxx)@gmail.com’ to try to sign in.
    The duration of the lockout is 4 hours.

    How do we fix this problem. It is the second time it has happened since i reactivated the “Immediately lock out invalid usernames”

    • This topic was modified 5 years ago by CamZL1.
Viewing 2 replies - 1 through 2 (of 2 total)
  • Thread Starter CamZL1

    (@danishhaidri)

    Hello WF Team,

    More users are getting blocked when requesting online password reset and most of them have @gmail.com email address.

    Please advice how to resolve this issue??

    Plugin Support wfphil

    (@wfphil)

    Hi @danishhaidri

    I cannot replicate this as I can login successfully without being blocked if I login with the correct email address used to register my WordPress account.

    There are two possibilities:

    1) They are entering the email addresses registered to their WordPress accounts incorrectly.

    2) Your theme or another plugin is generating a conflict and you will need to disable the option Immediately lock out invalid usernames.

    You can unblock the IP addresses of these users under the Firewall >> Blocking page.

Viewing 2 replies - 1 through 2 (of 2 total)
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