Password protection doesn’t seem to work for me

  • Resolved arcaswebdesign

    (@arcaswebdesign)


    1 year, 5 months ago

    First of all, thanks for the great plugin.

    The issue I’m having is that for the first time I’m using the “Password Protection” option, so I’ve enabled it and set a password however when testing (using Incognito ensuring not logged in) after entering the password I just get looped back to the password page and can’t get past it.

    Am I missing something or should it redirect and unlock the site?

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Bowo

    (@qriouslad)

    @arcaswebdesign do you have caching enabled? Depending how your caching is set up, you may need to exclude any URL that has ‘protected-page’ string in it.

    Thread Starter arcaswebdesign

    (@arcaswebdesign)

    The default Siteground caching mechanism is in place however previously I tested clearing this first before attempting to get past the PW screen but no joy. I’ve now added “?protected-page*” as an exclusion to their caching then used their test to confirm it wasn’t being cached but still had the same issue.

    There’s no error message or anything, I simply get sent back to the same page with the password prompt again.

    Plugin Author Bowo

    (@qriouslad)

    @arcaswebdesign hmm… could you chat with Siteground support about it? Try giving them the URL of a password protected site.

    I just tested with W3 Total Cache page caching enabled, and it’s working fine. i.e. after submitting password, I’m redirected to the page with no URL query params and content viewable.

    Plugin Author Bowo

    (@qriouslad)

    Marking this resolved for now. If the issue persist on your end, please let me know.

Viewing 4 replies - 1 through 4 (of 4 total)
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