Password Protected Page not redirecting properly

  • johannaa

    (@johannaa)


    7 years ago

    We have a password protected page that was created using the wordpress interface, this is not custom code.

    About 2 weeks ago our badgercall employee resources page login stopped working for users who log in outside of our network. Example, if I am on a work computer I can log in fine, if I try on my phone or non work computer I receive error?action=postpass. We did move the site to https with secure ssl. The permalinks were changed to match. I checked with our IT department and they state there is nothing in the .htaccess files or anywhere else that would be blocking outside users. Note that no new plugins have been introduced.

    I have been scouring the internet looking for information but haven’t found anything to solve the problem. I am looking for information/direction if possible on what could potentially be causing a problem.

    Thank you in advance.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 16 through 17 (of 17 total)
  • rwtrefz

    (@rwtrefz)

    Thanks!

    We recently ran into the same problem with individual password-protected pages no longer redirecting correctly for all users (for some it would work, for some it would redirect back to the site’s homepage instead of redirecting back to the protected content, and some would just see a blank page after login).

    After much seemingly inconsistent behavior (same network vs off, phone vs pc, various browsers on the same pc, etc) we determined it is because the ‘referrer-policy’ directive on the web server is set to ‘strict origin’ instead of the default.

    Some browsers support strict-origin (chrome, firefox) and some do not (safari, edge), leading to the inconsistent behavior. Try getting the server admin to change that to the default of ‘no-referrer-when-downgrade’-

    Also, the wp-login.php page is part of the login process for these protected pages. If that page has been renamed or hidden or is otherwise not accessible for all users, that will also break the password-protect function for individual pages.

    • This reply was modified 6 years, 10 months ago by mikehuangsd.
    • This reply was modified 6 years, 10 months ago by mikehuangsd.
Viewing 2 replies - 16 through 17 (of 17 total)
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