Password missing from new account emails

  • Resolved osositno

    (@osositno)


    5 years, 9 months ago

    Hi
    When marking “create account” at checkout, the new account email is beeing sent to the new user, but there is no password in the email. And no link to the account page.
    Any tip?

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)

  • At:
    Dashboard > WooCommerce > Settings > Accounts & Privacy
    have you checked “When creating an account, automatically generate an account password”?

    Thread Starter osositno

    (@osositno)

    Yes. That box is all checked. It used to work earlier.

    Thread Starter osositno

    (@osositno)

    Woocommerce was updated today. Can it be related to that?
    Version 3.6.5

    I don’t see any code changes in 3.6.5 that I think would affect it (most recent changes were about a year ago). And it does work for me on 3.6.5.

    Any chance your templates are overridden (check WooCommerce -> Status and scroll down to Templates: Overrides)?

    The only other things I can think of:
    1) Maybe it’s sending the default WordPress registration email instead of Woo’s due to a plugin or code snippet?
    2) Maybe an email customizer, security plugin, or translation plugin is altering the mail?

    Thread Starter osositno

    (@osositno)

    Hi
    I found out the problem.
    A plugin called: Kadence WooCommerce Email Designer
    This was causing the issue.
    “Customize the default woocommerce email templates design and text through the native WordPress customizer. Preview emails and send test emails.
    Versjon 1.2.1 | Av Kadence Themes
    When disabling this, the email was correct.

    Thanks for the help
    Do you know a better customization plugin to edit the default woocommerce emails beeing sent?
    Thanks

    Thread Starter osositno

    (@osositno)

    Correction:
    I have been in contact with [email protected], with Ben Ritner.
    He helped me figure out the problem.
    I had missed a placeholder within myown customization. Nothing to to with the actual plugin. My bad.
    Thanks for the help! Great support!

    • This reply was modified 5 years, 8 months ago by osositno.
    Thread Starter osositno

    (@osositno)

    The problem was a missing %s in Loco translator plugin.

    • This reply was modified 5 years, 8 months ago by osositno.
Viewing 7 replies - 1 through 7 (of 7 total)
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