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@footstepsdesign

Try to clear your browser’s cache.
Do you have any web hosting or CDN caching?

Thanks @missveronicatv , I have disabled the cache plugin (SiteGround Optimiser) and clear the cache eon the server several times.

• This reply was modified 1 year, 10 months ago by footstepsdesign.

@footstepsdesign

1. Look in your browser’s web console if you have any JavaScript errors.

2. Enable PHP error logging if the debug will give some more info about this issue.

Read this guide: “How to enable debug logging”

https://docs.ultimatemember.com/article/1751-enable-debug-logging

You will probably get a PHP log file with notices and errors in this file:
/wp-content/debug.log

Post the content of this file here in the Forum and we can give you the PHP error explanation. For best formatting use the CODE format.

Thanks for the reply.

I have checked and I can’t see any related javascript issues. I do have one about a non standard “zoom” property which I think is a gallery issue. I can’t see how that would effect logging in?

I have also enabled the debugging but I don’t get any errors. I have purposely created an error and the debug.log was crested with my error in it.

If you would like to check the site: https://safety-database.fsd-dev.co.uk/

@footstepsdesign

Try to do a Theme/Plugin conflict test.
Read this guide about “How to do a plugin/theme conflict test?”

https://docs.ultimatemember.com/article/96-how-to-do-a-plugin-theme-conflict-test

Hi @footstepsdesign

This thread has been inactive for a while so we’re going to go ahead and mark it Resolved.

Please feel free to re-open this thread if any other questions come up and we’d be happy to help. ??

Regards

I found a conflict with the All In One WP Security plugin settings. So in honesty it was my user error.