Password changing on checkout, for only some users

Hello,

With every purchase, some users get an email that their passwords have been changed e-mail and they lose access to the site.

Simultaneous to the “order received” email, they also receive a “Password Changed” email after every purchase.

This has been going on for quite some time

This happens with onlya handful of customers, and my products are virtual.

I run a site with a several plugins and need to accept orders, so I cannot disable other plugins or the them – as we are actively selling at the moment.

Any idea of what could be happening and what is triggering it?

Thank you

I do not have fatal logs, and I have a system report below:

` WordPress Environment

WordPress address (URL): https://kreweofcarrollton.org<br>Site address (URL): https://kreweofcarrollton.org<br>WC Version: 8.2.0<br>REST API Version: ? 8.2.0<br>WC Blocks Version: ? 11.1.2<br>Action Scheduler Version: ? 3.6.3<br>Log Directory Writable: ?<br>WP Version: 6.3.2<br>WP Multisite: –<br>WP Memory Limit: 768 MB<br>WP Debug Mode: –<br>WP Cron: ?<br>Language: en_US<br>External object cache: – Server Environment

Server Info: Apache<br>PHP Version: 7.4.33<br>PHP Post Max Size: 256 MB<br>PHP Time Limit: 120<br>PHP Max Input Vars: 3000<br>cURL Version: 7.85.0<br>OpenSSL/3.0.9

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Name: Philanthropy Child<br>Version: 2.0<br>Author URL: https://themefuse.com/<br>Child Theme: ?<br>Parent Theme Name: Philanthropy Parent<br>Parent Theme Version: 2.0.19<br>Parent Theme Author URL: https://themefuse.com/<br>WooCommerce Support: ? Templates

Overrides: – Product Visibility by User Role Settings

Product Visibility by User Role: yes<br>Hide catalog visibility: yes<br>Make non-purchasable: yes<br>Modify query: no<br>Hide menu items: no<br>Hide product categories/tags: no<br>Redirect:<br>Enable Redirect URLs per product: no<br>Replace description: no<br>Content to replace with, e.g.: Log in to see the product description.:<br>Replace short description: no<br>Content to replace with, e.g.: Log in to see the product description.:<br>User roles to display in settings: Array<br>(<br>)<br>Admin products list column: no<br>Product quick edit: no<br>Products bulk edit: no<br>Bulk settings for role guest: not set<br>Enable/Disable:<br>Hide all:<br>Products:<br>Invisible:<br>Product categories:<br>Invisible:<br>Product tags:<br>Invisible:<br>Bulk settings for role administrator: not set<br>Enable/Disable:<br>Hide all:<br>Products:<br>Invisible:<br>Product categories:<br>Invisible:<br>Product tags:<br>Invisible:<br>Bulk settings for role editor: not set<br>Enable/Disable:<br>Hide all:<br>Products:<br>Invisible:<br>Product categories:<br>Invisible:<br>Product tags:<br>Invisible:<br>Bulk settings for role author: not set<br>Enable/Disable:<br>Hide all:<br>Products:<br>Invisible:<br>Product categories:<br>Invisible:<br>Product tags:<br>Invisible:<br>Bulk settings for role contributor: not set<br>Enable/Disable:<br>Hide all:<br>Products:<br>Invisible:<br>Product categories:<br>Invisible:<br>Product tags:<br>Invisible:<br>Bulk settings for role subscriber: not set<br>Enable/Disable:<br>Hide all:<br>Products:<br>Invisible:<br>Product categories:<br>Invisible:<br>Product tags:<br>Invisible:<br>Bulk settings for role customer: not set<br>Enable/Disable:<br>Hide all:<br>Products:<br>Invisible:<br>Product categories:<br>Invisible:<br>Product tags:<br>Invisible:<br>Bulk settings for role shop_manager: not set<br>Enable/Disable:<br>Hide all:<br>Products:<br>Invisible:<br>Product categories:<br>Invisible:<br>Product tags:<br>Invisible:<br>Bulk settings for role wpseo_manager: not set<br>Enable/Disable:<br>Hide all:<br>Products:<br>Invisible:<br>Product categories:<br>Invisible:<br>Product tags:<br>Invisible:<br>Bulk settings for role wpseo_editor: not set<br>Enable/Disable:<br>Hide all:<br>Products:<br>Invisible:<br>Product categories:<br>Invisible:<br>Product tags:<br>Invisible:<br>Bulk settings for role css_js_designer: not set<br>Enable/Disable:<br>Hide all:<br>Products:<br>Invisible:<br>Product categories:<br>Invisible:<br>Product tags:<br>Invisible: Subscriptions

WCS_DEBUG: ? No<br>Subscriptions Mode: ? Live<br>Subscriptions Live URL: https://kreweofcarrollton.org<br>Subscriptions-core Library Version: 5.3.1<br>Subscription Statuses: wc-active: 3<br>wc-on-hold: 2<br>wc-cancelled: 3

WooCommerce Account Connected: ? Yes<br>Active Product Key: ? No<br>Custom Retry Rules: ? No<br>Custom Retry Rule Class: ? No<br>Custom Raw Retry Rule: ? No<br>Custom Retry Rule: ? No<br>Retries Migration Status: ? Completed<br>Report Cache Enabled: ? Yes<br>Cache Update Failures: ? 0 failure Store Setup

Country / State: United States (US) — Louisiana Subscriptions by Payment Gateway

Stripe: wc-active: 3<br>wc-cancelled: 3<br>wc-on-hold: 2 Payment Gateway Support

Stripe: products<br>refunds<br>tokenization<br>add_payment_method<br>subscriptions<br>subscription_cancellation<br>subscription_suspension<br>subscription_reactivation<br>subscription_amount_changes<br>subscription_date_changes<br>subscription_payment_method_change<br>subscription_payment_method_change_customer<br>subscription_payment_method_change_admin<br>multiple_subscriptions

Cash on delivery: products Product Bundles

Database Version: 5.12.0<br>Template Overrides: – Admin

Enabled Features: activity-panels<br>analytics<br>product-block-editor<br>coupons<br>core-profiler<br>customer-effort-score-tracks<br>import-products-task<br>experimental-fashion-sample-products<br>shipping-smart-defaults<br>shipping-setting-tour<br>homescreen<br>marketing<br>mobile-app-banner<br>navigation<br>onboarding<br>onboarding-tasks<br>product-variation-management<br>remote-inbox-notifications<br>remote-free-extensions<br>payment-gateway-suggestions<br>shipping-label-banner<br>subscriptions<br>store-alerts<br>transient-notices<br>woo-mobile-welcome<br>wc-pay-promotion<br>wc-pay-welcome-page

Disabled Features: customize-store<br>minified-js<br>new-product-management-experience<br>settings<br>async-product-editor-category-field

Daily Cron: ? Next scheduled: 2023-10-13 12:33:50 +00:00<br>Options: ?<br>Notes: 186<br>Onboarding: completed Action Scheduler

Complete: 618<br>Oldest: 2023-09-12 12:59:31 +0000<br>Newest: 2023-10-13 11:43:17 +0000

Failed: 701<br>Oldest: 2023-02-25 16:47:32 +0000<br>Newest: 2023-06-07 01:11:33 +0000

Pending: 4<br>Oldest: 2023-10-13 22:40:32 +0000<br>Newest: 2023-11-07 19:08:46 +0000 Status report information

Generated at: 2023-10-13 11:55:24 +00:00<br>`