Password causes page to refresh but not show protected content

  • Resolved kevinmac

    (@kevinmac)


    3 years, 7 months ago

    I input the correct password on the partial protected content area but the page just refreshes and does not show the content. Instead, it just shows the password form again. Please advise.

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hi @kevinmac,

    Thanks for reaching out us last night.

    At first glance, it looks like a caching issue.

    To assist you better, may we know:

    • A sample protected page URL and its passwords
    • The caching plugin/server cache and
    • The hosting provider you’re using

    Are you using our Free or Pro version, by the way?

    You might want to send these details to our support email – hello(at)preventdirectaccess.com so that our team can support you faster.

    Looking forward to hearing from you.

    Thread Starter kevinmac

    (@kevinmac)

    Im using the free one. I have cleared cache, Im using siteground. I have sent the page with password to the email address you provided.

    Just an update, to resolve the issue, please use our built-in UI block for Elementor instead.

    Hope it helps those with the same issue.

Viewing 3 replies - 1 through 3 (of 3 total)
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