Participants not getting e-mails & missing entries

  • Resolved ronanobrien1

    (@ronanobrien1)


    4 years ago

    Hello,

    We recently ran a fundraising competition but found that several people did not receive an email notification on completion of the entry form.

    Also, there was a share of people who were charged on their card but no form can be found for the same person.

    Is there any help that can be given here or information?

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Patrick – WPMU DEV Support

    (@wpmudevsupport12)

    Hi @ronanobrien1

    Sorry to hear you are having this problem.

    We would need to find why this is happening.

    Could you please configure on your Form > Behaviour > Rendering, the Load form using AJAX?

    And check if the issue is gone?

    Are you using PayPal or Stripe payment?

    Best Regards
    Patrick Freitas

    Plugin Support Amin – WPMU DEV Support

    (@wpmudev-support2)

    Hello @ronanobrien1 ,

    We haven’t heard from you for over a week not, so seems that the above advice helped with solving this problem.

    If not, please don’t hesitate and re-open this ticket.

    kind regards,
    Kasia

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Participants not getting e-mails & missing entries’ is closed to new replies.