Partial White Screen of Death

  • Resolved inkrap

    (@inkrap)


    11 years, 1 month ago

    So I’m currently running into an issue where my wp-admin is only partially active. Let me explain the full situation because it’s an odd one, apologies in advance for the length but I rather be thorough.

    On Monday, I contacted MaxCDN about why my images wouldn’t load while MaxCDN was activated through my W3TC. They ended up having MaxCDN ignore my image subdomain. I had WP upload all my media to my subdomain, images.gizorama.com. MaxCDN then recommended I start having WP upload my media to the default wp-uploads, because that’s the only way both W3TC and MaxCDN would cache my images.

    I went into my wp-admin, then swapped my upload folder to the default upload location. Here’s where things started messing up. Because I’m on WP 3.6.1, once I changed the upload folder, the option to change my upload folder disappeared (WP dropped the upload location in 3.5).

    So once the upload location was gone, I figured I’d just keep moving forward and utilize wp-uploads, so I went into FTP and backed up all my media (roughly 30k files), then uploaded back via FTP to wp-uploads. I kept the images in both locations to make sure everything worked before deleting the old directory.

    During the FTP transfer, my site started going haywire. Upon finishing the transfer, I had the famous White Screen of Death.

    I went in, renamed the plugin folder like usual. No change. I then went in and renamed the theme folder. No change. I then figured it might be something backed up in the cache so I contacted Bluehost to see if they could dump it from their end. They said they did, no change.

    I then went into my Bluehost Restore and restored all my folders except wp-content. No change.

    Then while chatting with Bluehost they said they were going to repair my database, but instead restored it a week back. My site slowly started having aspects pop up, but wasn’t fully working. I went into my Bluehost Databases, checked all for errors (none) repaired all of them anyways, no change.

    I then went into my Bluehost error logs to see if I could spot anything on that side. The only errors I could find, and they are PHP Fatal errors are the following:

    [17-Oct-2013 16:07:17] PHP Fatal error:  Call to undefined function  wp_unslash() in /home2/gizorama/public_html/wp-admin/admin.php on line 85
[17-Oct-2013 16:07:19] PHP Fatal error:  Call to undefined function  wp_unslash() in /home2/gizorama/public_html/wp-includes/functions.php on line 1255

    I tried downloading a fresh 3.6.1 package and replacing both admin.php and functions.pho, but no luck. I then tried replacing the entire folder of both wp-admin, and wp-includes, but no change.

    Here’s what I get with my wp-admin now. Everything loads, but only roughly 50%. When you hover over Posts, you should get a pop-out menu to the right with All Posts, Add New, etc, but there’s no pop-out menu. If I click on Posts, the menu items will show up below like they should, but my Posts display doesn’t load all the way. I only get the following:

    https://tinypic.com/r/2qkunti/5

    But, if I click on Tools, I get the full Tools display, and if I hover over the menu again, Posts will now have it drop-out menu to the right, but displaying Posts still doesn’t work.

    If I try and view my Plugins, I get the following:

    https://tinypic.com/r/2h37gu9/5

    If I rename my plugin folder all plugins get disabled, but the Plugin page still looks teh same, the full screen of white so if I disable, there’s no way to enable (unless I do a restore via FTP).

    If I try and use W3TC to clear my cache, I get a full White Screen of Death. The only thing I notice is that when I run Empty All Caches, it pull the following URL:

    https://www.gizorama.com/wp-admin/admin.php?page=w3tc_dashboard&w3tc_flush_all&_wpnonce=059e724158.

    I don’t know if this issue is tied to admin.php or not though, because I’ve tried using my restored version as well as a freshly unzipped version.

    If I try and access https://www.gizorama.com/wp-admin/admin.php, I get a 500 Server Error. Where as if I view it on a working WP, it displays a white page (a normal white page)

    https://www.gizorama.com

    Anyone have any advice on this one? My dead’s currently floating without a paddle as neither me or my writers are able to get in and post new articles.

Viewing 3 replies - 1 through 3 (of 3 total)

  • If you open up your wp-config.php file do you see

    define(‘WP_CACHE’, true);

    in there anywhere? If so, try disabling/removing it and saving your wp-config.php file and see if that solves the issue.

    Thread Starter inkrap

    (@inkrap)

    I’ve tried both setting the variable to false, and removing the W3TC entry completely from wp-config, neither solve the issue.

    EDIT: I’ve also removed W3TC from .htcaccess, removed the plugin folder, removed advanced-cache.php, db.php, wp-total-cache-config.php, and removed both the w3tc and w3tc-fonfig folders from wp-content.

    Thread Starter inkrap

    (@inkrap)

    Alright, was finally able to fix my issue. I had to rename my entire public_html folder, then restore the entire folder from my host.

    Before, I only restored from a backup without renaming the public_html folder, so SOMETHING in the old folder was causing the corruption.

    Not sure what the underlying issue was, but the problem has been resolved.

Viewing 3 replies - 1 through 3 (of 3 total)
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