Partial refund not shown on Packing Slip

  • Resolved Daniele

    (@dabesa)


    1 week, 2 days ago

    Dear support,

    When creating a packing slip for an order with a partial refund, the refund is not taken into consideration.

    Consider this scenario:

    1. Customer place an order
    2. A partial refund is created
    3. The Packing Slip is printed
    4. The order will be prepared including the refunded item!

    I found a previous topic related to invoices, but this is about packing slips that has affects the operations.

    Do you have a solution for this?
    Is this a bug?

    Thanks
    Daniele

Viewing 1 replies (of 1 total)
  • Plugin Contributor Yordan Soares

    (@yordansoares)

    Hi @dabesa,

    Yes, there is a solution for that in the Professional extension, in which we have been adding all the options and features related with refunds, including the?credit note, a special document to managed full and partial refunds.

    In this extension, you will also find a setting to remove refunded products from the packing slips document, that should work for your specific case:

Viewing 1 replies (of 1 total)
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