• Resolved susantfl

    (@susantfl)


    Hi, I’ve read the help page re. caching which says:

    If you’re using Ezoic, you might see the password form again after entering the right password. To resolve this issue, simply exclude your protected content from the Ezoic’s cache.

    This is the problem I have, but I want to put a single line of protected content at the end of each of my posts (a download link). Would I have to exclude all post URLs? (I’ve tried disabling Ezoic cookie caching but that didn’t help.)

Viewing 2 replies - 1 through 2 (of 2 total)
  • Hi @susantfl,

    Thanks for reaching out to us last night.

    Don’t worry. We’ve always got your back.

    Could you please try to exclude all your post URLs from Ezoic’s cache and see if it works?

    You might also want to drop us an email at hello(at)preventdirectaccess.com with the following information so that our team can support you faster:

    1. A sample protected page URL and a password to double-check
    2. Some screenshots of your current caching configurations

    Thanks a lot.

    Hi @susantfl,

    Hope you’re doing well as usual.

    We haven’t heard back from you for a while now. So we’d like to follow up wondering if we can be of any further assistance.

    Have you managed to get the issue resolved yet, @susantfl?

    Please reply to this support thread or drop us an email at hello(at)preventdirectaccess.com so that we can assist you further.

    Awaiting your reply.

Viewing 2 replies - 1 through 2 (of 2 total)
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