parsley is not a function

  • Resolved wordHab

    (@wordhab)


    1 year, 9 months ago

    We’re getting the following when trying to send an email from MailPoet:

    The application Unknown application/component encountered an error
Please report the following error to MailPoet support

TypeError: Ie(...)(...).parsley is not a function 
File name: No fileName reported 
Stack trace: TypeError: Ie(...)(...).parsley is not a function
    at Qa.componentDidMount (https://www.ucw.org/wp-content/plugins/mailpoet/assets/dist/js/admin.js:2:175129)
    at zc (https://www.ucw.org/wp-content/plugins/mailpoet/assets/dist/js/commons.js:9:1587394)
    at fc (https://www.ucw.org/wp-content/plugins/mailpoet/assets/dist/js/commons.js:9:1587169)
    at Mc (https://www.ucw.org/wp-content/plugins/mailpoet/assets/dist/js/commons.js:9:1586707)
    at https://www.ucw.org/wp-content/plugins/mailpoet/assets/dist/js/commons.js:9:1598487
    at hA (https://www.ucw.org/wp-content/plugins/mailpoet/assets/dist/js/commons.js:9:1598998)
    at iA (https://www.ucw.org/wp-content/plugins/mailpoet/assets/dist/js/commons.js:9:1592754)
    at Io (https://www.ucw.org/wp-content/plugins/mailpoet/assets/dist/js/commons.js:9:1533525)
    at sA (https://www.ucw.org/wp-content/plugins/mailpoet/assets/dist/js/commons.js:9:1593056)
    at https://www.ucw.org/wp-content/plugins/mailpoet/assets/dist/js/commons.js:9:1611249

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Bruna a11n

    (@bruberries)

    Hi @wordhab,

    This error indicates a TypeError, an issue with the code’s type compatibility. Specifically, the code is trying to access the?.parsley?function/method on an object returned by?Ie(), but it is not recognized as a function.

    This usually indicates a conflict with another plugin or theme on your website. To resolve this issue, please try the following steps:

    • Temporarily disable all other plugins on your website except for MailPoet, and check if the issue persists. If the issue is resolved, re-enable the plugins one by one to pinpoint the conflicting plugin. Here’s a guide that can help: How to Test for Theme and Plugin Conflicts
    • Ensure that your website’s PHP version is up-to-date and compatible with MailPoet.

    If the issue still persists after trying both steps kindly get back to us.

    Hi there @wordhab,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

Viewing 2 replies - 1 through 2 (of 2 total)
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