Parsing failed. Reason: Skipping new item

  • Resolved mstillwagon

    (@mstillwagon)


    4 months, 2 weeks ago

    We are experiencing the issue that other people seems to have problems with “Parsing failed. Reason: Skipping new item” We have gone through the settings and can confirm that the “If the product exists in the store” setting has been set to “Update” and it still doesnt work, Im including a screen shot of that setting and also a screenshot of the error log. Really stuck with this one

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Support WebToffee Support

    (@webtoffeesupport)

    Hi @mstillwagon,

    Thank you for reaching out to us.

    Could you kindly share the CSV file with which you are experiencing difficulties? This will enable us to investigate the matter more thoroughly. Please ensure that all sensitive information has been removed from the file before sharing it. You can provide us with the link after uploading the file to any file sharing platform.

    Thread Starter mstillwagon

    (@mstillwagon)

    Yes no problem here you go let me know if this works for you. Please note that the import was working fine up until about 2 weeks ago and hasnt been able to import since. Heres a csv file that it cannot import.

    https://shorturl.at/ZMJva

    Plugin Support WebToffee Support

    (@webtoffeesupport)

    Hi @mstillwagon,

    Thank you for sharing the file. Upon reviewing it, it seems like you might be using the Pro version of the plugin, as meta fields are supported only in the Pro version. If you are indeed using the Pro version, please reach out to our support team through this link for further assistance.

    Thread Starter mstillwagon

    (@mstillwagon)

    I have submitted about 6 requests on that online support form with no response, can you advise another way to get in touch?

    Plugin Support WebToffee Support

    (@webtoffeesupport)

    Hi @mstillwagon,

    When a ticket is created, you should see the ticket number displayed on the screen, and you will also receive an email confirmation with the ticket number included. Could you please share the ticket number with us so we can look into it on our end?

    Thread Starter mstillwagon

    (@mstillwagon)

    I have opened a ticket:

    Your ticket number is 70355

    Thread Starter mstillwagon

    (@mstillwagon)

    I never got a confirmation email on the form submission by the way, and I checked junk mail

    Plugin Support WebToffee Support

    (@webtoffeesupport)

    Hi @mstillwagon,

    We have received your ticket, and would like to inform you that our support team reached out to you yesterday. After receiving your recent query, we made efforts to connect with you again. Could you confirm if you have received our communication? Additionally, we recommend checking your spam or junk folder to ensure that our emails are not being filtered there.

    Plugin Support WebToffee Support

    (@webtoffeesupport)

    Hi?@mstillwagon,

    Since we haven’t received a response from you for a while, we are closing this thread. If you need any further assistance, you can always reply to this thread or create a new support thread.

Viewing 9 replies - 1 through 9 (of 9 total)
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