ParcelPanel fails to load and slows down site admin
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We found the problem and fixed it urgently, and it is now working normally.
We apologize for the problem and worked on it as soon as we found it. We are aware that this could have affected the normal operation of the store. For this reason, we took it very seriously and resolved it as an ACCIDENT, which is our problem. As soon as any information is updated we will post it here, here is the timeline:
? 2023.11.1 4:27 am(UTC+8), we received the first report of this issue from a user indicating that ParcelPenal was not loading in their store and was also slowing down the site’s admin.
? 2023.11.1 6:43 am (UTC+8), the issue escalated and more users reported that the issue had to make them uninstall the plugin in order to resolve the issue.
? 2023.11.1 9:32 am (UTC+8), it was discovered that the issue was due to a server crash, and the server configuration was urgently upgraded to ensure that all users could use the site normally.
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? 2023.11.1 14:46 pm (UTC+8), We have identified the root cause of the issue: a surge in traffic leading to insufficient server resources.
The issue lasted 5.5 hours: 4:00 am – 9:30 am (UTC+8)
Subsequent solutions:- Upgrade the server configuration and optimize all server settings.
- Conduct a comprehensive optimization of the ParcelPanel interface to reduce instances of interface timeouts.
- Release version V3.7.1: It no longer requests the ParcelPanel interface when entering the store admin. This will prevent the store admin from being slowed down when there is a problem with the ParcelPanel.
- We will continue to monitor and optimize the system continuously.
Thank you for your understanding and patience during this process.
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