Parameter to Woocommerce API for Stripe

Hi there Pete, I am a bit unclear on what API request you are referring to.

If you are trying to allow your customers to save cards for future payments, that can be enabled on WooCommerce Stripe settings:

https://d.pr/i/2DLHLp/ov95iDZ4zo

If you are trying to do something else, please share more about it. Screenshots would be great too!

I recommend https://snipboard.io/ for easily sharing screenshots – please follow the instructions on the page, then paste the URL on this forums post. It works with Chrome, Firefox and Edge.

Hello,

Stripe Support have informed us that

After taking a deep look into your Stripe account, I could see that your customers' card details aren't being saved when the payment is processed in the third parties as the code used by these platforms has a missing parameter that allows your customer's card details to be saved.

In this case, you need to reach out to the platforms in question for them to add this missing parameter in their API request for payments processed in their end.

You just need to let them know that they need to add the following parameter to their API request:

"save_payment_method": "true",

Does that make sense?

Pete

Hi @peteypops – thanks for sending that over! Can you also send us a copy of your site’s system status report? You can find that at: WP Dashboard > WooCommerce > Status > ‘Get system report’

Feel free to redact the URL, we just need to see the rest. ??

Sure please see below

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### Status report information ###

Generated at: 2021-07-09 08:30:54 +00:00

Hi @peteypops,

Thanks for the status report. To enable the use of saved cards in the plugin, go to WooCommerce > Settings > Payments > Stripe, and check the box to ‘Enable Payment via Saved Cards’

Screenshot: https://d.pr/i/dkkAEv

This will automatically include the information in the API request.

If that’s not what you’re trying to do, please provide details of the underlying problem so we can troubleshoot further.

Hi,

Ok I thought all that did was allow the customer to save their card details in an account or similar. We need the details of the card to be sent in full to Stripe so they can be stored and used for second payment at a later date,
Does that still allow for that? Would also need this to act as default and not an opt in situation at checkout

Can you confirm if that is the case

Pete

Hi!

We need the details of the card to be sent in full to Stripe so they can be stored and used for second payment at a later date,
Does that still allow for that?

Yes, as long as the “Enable payments via Saved Cards” is enabled, the customers will be able to make payments in the manner you are asking about. I hope this helps! If you have any further questions please feel free to reply to this message and I or one of my colleagues will get back to you.

Hello,

Based on the previous reply I went to go and adjust my Stripe settings this morning but the ‘Enable Payments via Saved Cards’ is already checked. Is the report i sent over not showing this as active?

Im still not sure i am making myself 100% clear.

We want to be able to see the customer’s card details in our Stripe backend after they have made a purchase so we as merchants can collect their second payment at a later date without the customer needing to input their details on checkout or similar again

As previously mentioned Stripe support have said this is not currently working as those details are not being passed successfully through woo commeerce which is missing the “save_payment_method”: “true”, parameter in the API

Thanks

Hi @peteypops

Let me take a moment to fully clarify so we can help get this answered for you.

– You have enabled the Enable Payments via Saved Cards under WooCommerce > Settings > Payments > Stripe.

– You would like to be able to see the customer’s payment method under their customer profile when you log in to Stripe

– You would like to be able to use this to collect additional payments.

If I have understood this correctly, then once a customer saves their payment method on their account on your WooCommerce site, the payment methods should appear in Stripe.

This is working as expected on my test installation with my test Stripe account and when I attempt to charge an additional amount directly through Stripe, I am able to charge that and collect payment from my (test) customers:

Link to image: https://d.pr/i/p9630o

If I have misunderstood any of this or if you are not seeing the same behaviour, could you please confirm the exact steps you are following so we can attempt to replicate the issue on our end.

We will be standing by for your response.

Thanks!

Hi,

Yes we have that setting enabled.

Customers do not create an account but are checking out as a guest. Woo commerce is merely the checkout platform that we have but does seem as if the customer card details are being created in Stripe as per your screenshot.

Need the saved card feature to be a default setting so we can collect this second payment at later date

Hi @peteypops

Thanks for clarifying.

This feature is only available for customers that have an account as the saved payment method is managed under the customer’s account on the My Account page as per https://docs.woocommerce.com/document/stripe/#saved-payment-methods

If they check out as guests there is nowhere for this to be managed, so you’ll need to disable the guest checkout option to be able to have them save a payment method.

yes this is my point
The Stripe API is missing that parameter and so would like it added.

This is the advice from Stripe Support

Hi there

As mentioned, it’s only possible to save cards for people who check out on your site with an account. If you’d like to recommend adding that additional API parameter, you can add your suggestion to https://ideas.woocommerce.com/forums/133476-woocommerce?category_id=209980

We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.