Panic, no email notifications! Orders get cancelled, but money withdrawn

  • Resolved Lillis

    (@lillis)


    7 years, 5 months ago

    Neither we or the customers get any email confirmations. The orders gets cancelled, even though everything is confirmed in the DIBS payment window.

    We have been in contact with DIBS and WooCommerce support and tried different settings, ending up with money getting withdrawn from customers accounts, but neither gets any e-mail confirmation, not we, not the customers, and then the order gets cancelled. And we end up with not knowing which orders money where withdrawned from or cancelled, as all orders get cancelled, and nothing gets into the reports. They tell us to ask for help from here.

    I placed a few order myself now, and money get withdrawn from from account, but in WooCommerce it says orders were cancelled and not paid.

    This is really bad, I guess we have to drop DIBS altogether for now.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)

  • Hi Lillis,

    I’m sorry to hear that you have issues with email confirmation.

    If you don’t get any email, then it’s not because of the Dibs plugin, but due to your hosting settings.

    There could be different reasons for your shop not to generate emails. Woocommerce has made a helping page for this: https://docs.woocommerce.com/document/email-faq/

    I hope you find a solution to the problem.

    Plugin Author Niklas H?gefjord

    (@niklashogefjord)

    If you don’t get an order confirmation email and the order is set to cancelled the callback/return info from DIBS to the store doesn’t work properly.

    The most common reason for this is that the return parameters isn’t set up correctly in DIBS backoffice. Please follow the instructions in this section of the documentation: https://docs.krokedil.com/documentation/dibs-for-woocommerce/#5

Viewing 2 replies - 1 through 2 (of 2 total)
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