Panel backgrounds not tilings and unable to access "Customize"

  • Hi!
    I’ve just updated both WordPress and the Vantage theme (I have the premium version), but I am not able to access the “customise” menu item in the theme settings.

    Also apart from the header and footer, the panels are not extending right across the entire screen, even though I am using the Full page template setting.

    Here is my site/sub page: https://www.missmookie.com/classes/
    I thought to re-install the theme, but I’m not sure which folder to download/save so that I don’t lose my theme settings.
    Any help would be appreciated.
    Thanks in advance!

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hi @beebop666

    Sorry to hear about the hassle.

    Can you please confirm what’s happening when you go to Appearance > Customize?

    Your full width rows are looking ok on my side. If you’re still seeing a problem with that, try the following at Appearance > Custom CSS:

    /* Page Builder Vantage Legacy Force Full Width */

.layout-full .panel-row-style.panel-row-style-wide-grey,
.layout-full .panel-row-style.panel-row-style-full-width,
.layout-full .panel-row-style {
  margin: 0 -1000px;
  padding: 25px 1000px 25px 1000px;
}

    Thanks

    Thread Starter beebop666

    (@beebop666)

    Hi @misplon,

    I actually had to revert back to the previous version (2.2.3) in order for the panels to appear as they do now. I wanted to launch the page today, hence me reverting to the previous version of Vantage. It was the update to 2.4.2 that was causing the panel rows not to appear at full width.

    I still can’t actually get to the “customize” page though.

    It brings me to this page url: https://www.missmookie.com/wp-admin/customize.php?return=%2Fwp-admin%2Fupdate-core.php
    (ovbiously you can’t access that, but I included it, in case the url gives a hint)
    It simply goes to white page i.e. doesn’t load.

    When I get a chance I’ll update again and try the code you suggested.

    Thank you!

    Thanks for the explanation.

    The CSS I provided should fix the panels issue. Apologies. Vantage was first on the block with many features that are now built into Page Builder’s core. As we’ve moved features into Page Builder we’ve, unfortunately, landed up with one or two legacy challenges. That’s what you ran into.

    Then with the Customizer. I’d run some standard tests. I’d update everything possible from Dashboard > Updates. If I was still seeing a problem I’d then temporarily de-activate all non-SiteOrigin plugins, if the issue resolved I’d re-activate plugins one by one to find the conflict.

    Let us know how you come along.

    Thanks ??

Viewing 3 replies - 1 through 3 (of 3 total)
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