Paid users cannot get support

  • I bought the Creative licence for $145 just to discover that the promised deeplinking is not working with WordPress plugin. They promised to fix that within a week a month ago and since then I have never heard even back from them about the delay, despite my annoying weekly begging letters. I have my investors that I have to answer, no answer in a month after promises of fixed system makes me desperate. I will change the score as soon as they will break the silence and answer me with ANY timeframe. I have been paid customer for 3,5 months now and I haven’t been able to put the system in public use.

    • This topic was modified 4 years, 9 months ago by Codeplaya.
Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter Codeplaya

    (@codeplaya)

    They contacted me back 3 days ago and promised to fix the issue in 24h. Still nothing, but at least they are now answering me, so I know they are trying. Sad thing that I cannot edit the review anymore, because WordPress review system is broken. I cannot even edit my stars. It just says: Error: you dont have permission to edit this topic. I would put 3 stars until the issue is fixed, if this would be possible.

    Plugin Author getflowpaper

    (@getflowpaper)

    Just a comment on this; This particular user wanted this plug in to work differently than how it is currently working.

    We tried to help the user in this particular case and was unable to do so due to browser restrictions in handling hashes in iframes. The user has subsequently been refunded.

    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    @getflowpaper You reported this review but it is a valid review. Your plugin upsells and this is from your plugin page.

    FAQ

    What is the limitation of this version?

    It has a limitation of 15 megabytes for publications that are not hosted on FlowPaper cloud. Self hosted publications reaches the majority of devices and browsers. For full browser coverage and for more options on styling the viewer, please visit the FlowPaper home page.

    You invited this review here as a result of your actions. This review will not be removed though I am closing the review from further comments. The reason is because this has become about refunds and that part is not for this site.

Viewing 3 replies - 1 through 3 (of 3 total)
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