Paid Tech Support Is Not Worth The Money

  • I have had this PRO plugin since 2014. In 2018 I paid $195 U.S. to upgrade support for LIFE. I am using it on a Golf website for Booking Tee Times.

    There is a problem, which is happening at the height of golf season, which renders the plugin useless, so people are having to phone in their tee times.

    I submitted a ticket 6 days ago with the subject of URGENT! I have followed up with a second email, a ticket on their support form, and on the WordPress forum. I have not heard from them, other than the automated emails that says they received my messages.

    This is totally unacceptable for support that I’ve paid so much money for.

Viewing 4 replies - 1 through 4 (of 4 total)

  • I agree. I’ve tried PinPoint twice (the second time to give it a second chance) but I wished I hadn’t bothered. The support for this product is appalling. They quote up to 48 hours but it often takes far longer; I currently have a support issue going back to 07/06/20 that has yet to receive a response (that’s a month ago). There is a reason that this plugin is sold ‘off-Envato’ and has no working demo on its own website; I’ll leave it up to you to work out why. If you want a decent booking plugin with excellent support go to Maestrel’s HBook plugin (I have no affiliation to them but it’s the plugin I now use instead of Pinpoint); they charge a one-off license purchase that is less than Pinpoint’s $95 annual fee.

    Thread Starter ma3ry

    (@ma3ry)

    Many thanks for the information re Maestrel’s HBook plugin. I see it has over 6,000 sales with 335 five star ratings.

    I think that perhaps after the season I may buy it and switch them over during the winter. The situation above took about 3 weeks to finally resolve. Totally not acceptable!

    Thank you again!

    You won’t be disappointed with HBook. You have infinitely more control over the style of the calendars and forms, the functionality is much more flexible and it was actually really easy to set up. Above all else, the support is really prompt and helpful; so much more pleasant to deal with than Pinpoint. And you can actually see working demos on their website: https://maestrel.com/hbook/. And to top it off, there’s only a single one-off charge per site for HBook rather than Pinpoint’s annual license renewal fee.

    Thread Starter ma3ry

    (@ma3ry)

    Well I have paid for a lifetime licence with PinPoint so I don’t have to pay them yearly anymore. I hate to lose that investment but I am so fed up with them that I think I’m going to do it. I was wondering if it would work for booking tee times since they are booked every 10 minutes, but from your description, it sounds like it wouldn’t be a problem. I’m on their site now checking it out. Thank you again! Much appreciated!

Viewing 4 replies - 1 through 4 (of 4 total)
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