Paid Plan Tech Issues

  • Resolved vanitacyril

    (@vanitacyril)


    1 year, 9 months ago

    Hi I have a paid plan and I’ve submitted two support tickets within 72 hours with no response. My plan allows for 24/7/365 Priority Enterprise Support and yet I have not received support.

    Through this free forum, I found one fix but I’m still having issues. According to my Shift8 dashboard, I have not used any Bandwidth in the past 72 hours. Please respond to my support tickets.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author shift8

    (@shift8)

    Hello,

    I believe the issues in the support ticket were resolved so I am closing this issue now. Feel free to contact directly or open a new ticket if you would like further assistance.

    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    Hi I have a paid plan and I’ve submitted two support tickets within 72 hours with no response.

    The developer can’t help you here as they’d risk getting into trouble if they did so here on this site.

    For pro or commercial product support please contact the developer directly on their site. This includes any pre-sales topics as well.

    As the developer is aware, commercial products are not supported in these forums. I am sure they will have no problem supporting you there.

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Paid Plan Tech Issues’ is closed to new replies.