Paid orders being cancelled after a while in WooCommerce

  • Hi,

    Since a couple of weeks, my client is experiencing the following issue:
    All orders done via Mollie are being canceled after a while in WooCommerce, if they look these orders up in Mollie, they are being paid, so it seems that something is going wrong in the communication between this plugin and WooCommerce. Most of these orders are paid via the iDeal payment method.

    If one of these orders is looked up in WooCommerce, we see the following notes:

    – “Mollie – iDeal betaling gestart” (translation: iDeal payment started)

    – “Order could not be canceled at Mollie, because the order status is paid”

    – “Onbetaalde bestelling geannuleerd – Tijdslimiet bereikt. Bestellingssatus gewijzigd van Wachtend op betaling naar Geannuleerd” (translation: Unpaid order canceled – Time limit reached. Order Status changed from “Waiting for payment” to “Cancelled”)

    They are running the latest version of your plugin, WooCommerce and WordPress.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Syde Niklas

    (@niklasinpsyde)

    Hi @danny24785,

    Orders being set to canceled after a while is usually a result of the WooCommerce auto expiry feature. But this would mean that something is causing the order status to not change from Pending payment to Processing after the payment was completed. Maybe there is an issue with the webhooks.
    To better judge what’s causing this behavior we would need a copy of your WooCommerce system report and your latest Mollie log files.
    The log files can be accessed from here:
    WooCommerce > Status > Get system report > Copy for support
    WooCommerce > Status > Logs > select “mollie-payments-for-woocommerce-[…]” in the dropdown and click on view.
    You can then share the logs either here in the forums or privately with us from here:
    https://mollie.inpsyde.com/docs/request-support/

    Thanks!

    Kind regards,
    Niklas

    Thread Starter DaanRidderkerk

    (@danny24785)

    Hi,

    Thanks for your reply. I have shared the logs privately via https://mollie.inpsyde.com/docs/request-support/

    Hi there, i wonder what was done to resolve this issue. as we are seeing EXACTLY the same behaviour.
    Just had a customer who payed for a booking but order was stuck in status “in behandeling”. I now manually approved the order and the booking went through

    is it possible to set that status to “afgerond” (=completed) automatically when the customer has paid. rather than Behandeling?

    Thanks in advance
    J

    Hi,

    Here exactly the same situation with payments via Mollie being cancelled if not manually approved within specific time limit. What is the best course of action: share individual cases via https://mollie.inpsyde.com/docs/request-support/ or is there a main solution to be shared here so that we can take actions to resolve the issue?

    Thanks for the advice and support.

    Nur

Viewing 4 replies - 1 through 4 (of 4 total)
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