Paid For Pro But Get Slow Amateur Support

  • So many bug when it comes to payment and support is so so so slow. I am losing sales because to this. Using Stripe:

    Apple pay freezes

    No Way to turn off Apple Pay, turning it off doesnt save

    Can’t validate webhook

    Support keeps asking me to create a staging to test, sure, but they take a week to reply.

    Some support staff even told me they have no experience with apple pay and it is not their feature, i mean…come on…its right there in your setting

    • This topic was modified 1 year, 10 months ago by joeihuang.
Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Contributor Juan Aldasoro

    (@juanfra)

    Hi,

    Thank you for taking the time to leave a review. We’re sorry to hear about your experience, we had personal outages during the holiday season, so our times to respond to tickets were slower.
    Disabling Apple Pay for Tickets Commerce (Stripe) should be something that can be achieved by using our settings and also disabling the option via the Stripe dashboard. Would you please send me the support ticket ID you have used for this case?

    Best,
    Juan.

    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    @juanfra This review is 100% valid. Your plugin upsells and when you did that you invited reviews about that experience.

Viewing 2 replies - 1 through 2 (of 2 total)
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