Paid for premium to get support – they don't help me

  • I paid for this in order to get help.. after 2 messages (sending information already available on their website) they gave up replying

    The plugin doesnot work on my site.. It will not scan. – Support did not offer any help other than telling me to check jQuery.

    I will try one more time and modify this review if they help.

    Not impressed!

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  • Are you running Litespeed ?? Rather then Apache or Nginx?

    Yume

    (@yumeconsults)

    Yeah, they get seriously annoyed if you ask them questions. The owner guy Mark, tried to pull the plug on my “premium” support because he said I asked too many questions and was going to offer me a refund. Talk about product ego. They need to post they give max 1 answer per person so that you don’t expect real support.

Viewing 2 replies - 1 through 2 (of 2 total)
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