Paid for Premium NO RESPONSE TO SUPPORT QUESTION

Only giving this 1 star because 0 stars is not an option. I paid for the premium version and the password would only work by hitting enter twice, the first time it deletes the password and then the second hit it lets you in but says you have invalid credentials. I can’t send people to my web site with those instructions. I sent 2 support requests neither of which were answered AT ALL. As in, no response whatsoever. Did I mention I PAID for the PREMIUM version? Unbelievable. He should be kicked off of wordpress. I want my money back.