paid for basic but it’s only showing that I have the free plan

  • Resolved cheshiredave

    (@cheshiredave)


    1 year, 3 months ago

    I am connected via the email [email protected]. I first paid for an annual Basic subscription, then when I was told to connect my site via WordPress, I was forced to create a free account on the same email. Now my account shows that I have two subscriptions on the same email, and though my Basic payment went through, my account is behaving as though I only have the free account. There seems to be no easy way to resolve this. I’m this close to canceling everything and using a different tool — this is so frustrating and I fucking hate all the upsells. Even though I’ve already paid for the Basic plan, it’s not treating me at all like I matter as a customer.

    Oh yeah, and automatically installing other plugins (SeedProd) without my consent is absolutely not cool. I don’t know why you’re allowed to do that.

    So far my experience with Optinmonster is really bad. I hope you can change my mind.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Angie Meeker

    (@ameeker)

    Hi Dave,

    We’d be happy to help! We can definitely help sort out the multiple accounts.

    Since you have an active paid subscription with us, could you please login and submit a support ticket through the your OptinMonster account dashboard when you have a chance??

    From there, our support team will be able to take a closer look at your account directly.?

    Thanks!

    Thread Starter cheshiredave

    (@cheshiredave)

    Because it wasn’t acting like I had a paid subscription, the command to open a ticket led me here, so I did not have the option you mentioned. It seems like someone else may have taken care of the multiple accounts now — I have to check that out.

    Thanks,

    Cheshire (not Dave)

    PC

    (@pranayachaudhary)

    Sorry for the confusion Cheshire,

    We are glad it was taken care of. Please feel free to reach out if there are any other questions.

    Regards

Viewing 3 replies - 1 through 3 (of 3 total)
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